Manager Sales Operations

About This Role

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own weekly forecast calls, pipeline reviews, and KPI reviews. Set the agenda, hold attendees accountable, and follow up on commitments.
• Deliver a defensible forecast each week and month for B2B, Wholesale, and ITC. Own the data quality that makes it credible.
• Coach the Supervisor, Process \& Enablement Lead, and Sales Support Specialist. Set quarterly objectives. Manage performance.
• Be the single point of contact for Finance on commissions and quota plans; for Delivery on deal handoff quality; for IT on CRM and tooling.
• Approve changes to sales stages, exit criteria, required CRM fields, and pricing\-desk workflows.
• Lead capacity, quota, and territory planning across all three sales motions.

EDUCATION, TRAINING, AND EXPERIENCE

• 7\+ years in Sales Operations, RevOps, or equivalent.
• 3\+ years managing people, ideally a mixed team of analysts and operational support.

REQUIRED SKILLS

• Demonstrated success building a sales operating cadence from the ground up.
• Strong Salesforce (or comparable CRM) administration and reporting fluency.
• Telecom, managed IT services, or B2B technology background strongly preferred.

TOOLS, EQUIPMENT, AND SOFTWARE

• Must be able to proficiently operate Windows PC with MS Office and MS Outlook
• Familiarity with Salesforce and sales analytics tools

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Fast\-paced, performance\-driven sales environment
• May include a mix of in\-office, remote, or hybrid work
• Occasional travel for client meetings or team development
• Frequent utilization of manual dexterity and visualizing of a computer screen
• No unusual physical requirements

Equal Opportunity Employer

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