Director of Sales Operations

About This Role

Division Overview

Aurohealth LLC is a pharmaceutical company that develops, manufactures, markets and distributes store brand Over the Counter (OTC) products. Our mission is to develop as many OTC products for the US retail market providing a consistent and reliable supply, at a fair price, and of the highest quality. We are very customer focused organization that continuously seeks ways to be a reliable source for our customer’s needs.

Our targets include Rx to OTC switch molecules, ANDA \& Monograph OTC products in various dosage forms / formats solids (tablets, capsules, soft gels), liquids, semi solids \& nasal sprays. Our FDA approved manufacturing sites are located in USA \& India.

Job Overview

The Director of Sales Operations owns the development of scalable processes, governance frameworks, and performance metrics while partnering with executive and cross‑functional leaders across Sales, Supply Chain, Operations, Marketing, IT, and Finance. This role serves as a strategic advisor to leadership, translating commercial strategy into operational excellence and ensuring consistent delivery across all customer channels.

Responsibilities

Proactively identify operational risks and implement mitigation strategies. (Identify potential risk during “kick off” meetings from an on boarding perspective)

Drive continuous improvement initiatives tied to efficiency and customer satisfaction. (manual order \& inventory transfer improvements)

Build a high‑performing, customer‑centric culture focused on accountability and continuous improvement. (Providing team support \& coaching on escalated issues)

Own and execute the sales Operations strategy aligned to profitability and growth objectives

Translate commercial strategy into operational capabilities that support customer acquisition, retention, and expansion (On boarding review)

Act as a strategic advisor to senior leadership on operational readiness and customer growth opportunities

Direct operational processes supporting order management, fulfillment prioritization, inventory alignment, and customer communication. (Daily review of order status \& shipments)

Partner with Supply Chain to address inventory constraints, discontinuations, cuts, and exceptions while protecting customer experience and revenue. (Routine meetings sales \& Cross functional teams)

Build and maintain strategic relationships with customer replenishment teams to resolve discrepancies and optimize day‑to‑day business practices. (Routine meetings w/Supply Chain)

Serve as executive sponsor for EDI implementations and onboarding new customers (Ongoing)

Define, own, and report on Sales Operations, service levels, order accuracy, content timeliness, customer scorecards, and revenue leakage.

Establish executive reporting to provide transparency into operational performance and risks.

Identify root causes of performance gaps and lead corrective action plans with measurable outcomes. (Process improvements \& RJW/3PL analysis)

Ensure audit readiness and adherence to internal controls, policies, and procedures. (SOP initiations \& revisions)

Qualifications \- Skills \& Requirements

Must have Oracle or equivalent current experience

Must have strong technical skills in customer service.

Must have a working knowledge of PC Windows, Microsoft Word and Excel – as well as 10\-key experience

Strong interpersonal and public relations skills.

Excellent verbal skills, able to work cross functionally

Good organizational and problem\-solving skills.

Excellent leadership abilities.

Education \& Experience

Must have a 4 year college degree.

Minimum of 7\+ years of experience in Sales operations or related marketing field. Management experience preferred. Preferably in CPG or Pharmaceutical industries

Physical Requirements: SALES POSITION – While performing the duties of this job the employee is required to: •Work in a temperature controlled office environment or travel via vehicle or commercial transportation •While performing the duties of this job, the employee is occasionally required to handle or feel objects, talk, hear, and walk during the course of employment •Position requires some degree of travel for business purposes •Employee may use computer, phone, copier and other office equipment in the course of a day •Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and an ability to adjust focus Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Additional Physical Requirements:

No Additional Requirements

Blood/Fluid Exposure Risk: Category III: Tasks involve no exposure to blood, body fluids or tissues. Category I tasks are not a condition of employment. We Are An Equal Opportunity Employer: Aurobindo Pharma USA, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.