Sales Operations Specialist

About This Role

Division Overview

Aurohealth LLC is a pharmaceutical company that develops, manufactures, markets and distributes store brand Over the Counter (OTC) products. Our mission is to develop as many OTC products for the US retail market providing a consistent and reliable supply, at a fair price, and of the highest quality. We are very customer focused organization that continuously seeks ways to be a reliable source for our customer’s needs.

Our targets include Rx to OTC switch molecules, ANDA \& Monograph OTC products in various dosage forms / formats solids (tablets, capsules, soft gels), liquids, semi solids \& nasal sprays. Our FDA approved manufacturing sites are located in USA \& India.

Job Overview

A Sales Operations Specialist serves as the primary point of contact between a company and its customers. They are responsible for delivering exceptional service, resolving issues efficiently, and ensuring customer satisfaction across various communication channels.

Responsibilities

Provide daily reports such as EDI, Open Order, Open Pick Ticket, and Shipment Detail) as well as weekly cut reports to the customer

Process return material authorization (RMA) request.

Process manual order and release based on availability.

Respond to POD request for tracking

Resolve complaints and issues with professionalism

Assist with RJW Reconciliation

Respond to customer inquiries via email, chat, or in person

Document customer interactions and or updates into CRM/Salesforce

Collobarate with internal teams to address complex customer needs

Identify opportunities to improve processes

Qualifications \- Skills \& Requirements

Minimum 1 year experience in pharma customer service or related position (preferred generic pharma)

Expert with Excel; proficient in other Microsoft applications

Excellent in verbal and written communications

Quick learner

Multi\-tasker

Education \& Experience

College degree

Minimum 1 year experience in pharma customer service or related position

Medical and Rx Benefits choice of four medical plans through Horizon. Rx automatically provided with medical benefits

Dental Benefits with three dental plan options through CIGNA

Vision Plan with two plan options through VSP

Life Insurance, Basic Life and AD\&D and Supplemental Life Insurance

Disability Insurance, Voluntary Short\-Term Disability and State Disability • Long\-Term Disability (LTD), State (short term) disability – where applicable

FSA (Flexible Spending Accounts) – Both Health Care \& Dependent Care Available

HSA (Health Savings Account)

401(k) Plan \- Through Fidelity / Employer Match / fully vested after 3 years

Employee Assistance Program (EAP) \- 100% Confidential and 100% company paid

Critical Illness and Accidental Insurance

Legal and Identity Theft Insurance

Paid Time Off \- Paid vacation, PTO, Holiday

Physical Requirements: OFFICE POSITION \- While performing the duties of this job the employee is required to: •Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment •Specific vision abilities required by this job include close vision requirements due to computer work •Light to moderate lifting is required •Moderate noise (i.e. business office with computers, phone, and printers, light traffic). •Ability to sit at a computer terminal for an extended period of time Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Additional Physical Requirements:

No Additional Requirements

Blood/Fluid Exposure Risk: Category III: Tasks involve no exposure to blood, body fluids or tissues. Category I tasks are not a condition of employment. We Are An Equal Opportunity Employer: Aurobindo Pharma USA, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.