Inside Sales & Sales Operations Coordinator

About This Role

Overview

AV Planners is a commercial audiovisual integration company specializing in conference rooms, Microsoft Teams Rooms, Zoom Rooms, collaboration spaces, digital displays, and workplace technology.

We are looking for a highly organized and proactive Inside Sales \& Sales Operations Coordinator to support our sales team and help manage opportunities from initial customer inquiry through proposal and follow\-up.

This is a remote position that combines inside sales, customer communication, CRM management, proposal support, and sales administration.

We're looking for someone who is comfortable talking with customers but is equally comfortable working behind the scenes to keep opportunities organized and moving forward.

Responsibilities

• Respond to new inbound leads by phone and email.
• Speak with prospective customers to understand their needs, timeline, budget, and project requirements.
• Qualify leads and schedule discovery meetings with our sales engineers.
• Follow up with customers on outstanding proposals and opportunities.
• Re\-engage previous leads and customers.
• Maintain accurate customer and opportunity information in HubSpot.
• Track sales opportunities and make sure follow\-ups don't fall through the cracks.
• Assist with preparing proposals, quotes, change orders, and sales documentation.
• Request and coordinate product pricing with manufacturers and vendors.
• Assist sales engineers with day\-to\-day sales administration.
• Coordinate information between sales, project management, and operations.
• Learn our AV products and solutions.
• Eventually manage smaller, straightforward sales opportunities independently.

Requirements

• 2\+ years of experience in inside sales, sales support, sales operations, customer service, project coordination, or a similar position.

Experience in commercial AV, IT, managed services, low voltage, security integration, electrical contracting, construction, or technology distribution is a plus, but not required.

• Excellent phone and email communication skills.
• Strong organizational skills and attention to detail.
• Comfortable communicating with new prospective customers.
• Experience using a CRM such as HubSpot, Salesforce, or similar.
• Comfortable learning new software and technology.
• Able to manage multiple tasks and follow\-ups without constant supervision.
• Reliable and comfortable working independently in a remote environment.

Experience in commercial AV, IT, managed services, low voltage, security integration, electrical contracting, construction, or technology distribution is a plus, but not required.

Pay: $54,229\.62 \- $65,308\.79 per year

Benefits

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Work from home

Work Location: Remote