Customer Support & Sales Operations

About This Role

About BW Manufacturing

BW Manufacturing is an equipment manufacturer serving the concrete surface preparation industry. We are a growing company with significant runway ahead; both for the business and for the people on our team.

We are looking for someone who wants more than a traditional customer service role. This position starts with a strong customer support foundation but offers the opportunity to grow into areas like marketing, digital initiatives, prospecting, sales operations, business development, and leadership over time.

We are looking for someone with long\-term growth potential who wants to grow with the company.

If you are energetic, tech\-savvy, competitive, and looking for a company where growth is rewarded, we want to talk to you.

Position Overview

This role will primarily support our parts and customer service operations through order entry, phone support, and distributor communication. However, we are intentionally looking for someone with broader potential and interest in growing into additional responsibilities across the business.

The right person will be someone who

• enjoys helping customers
• learns quickly
• takes initiative
• wants to build a long\-term career in a growing company

This is not a “stay in your lane” position. Strong performers will have opportunities to take ownership in other departments based on their strengths and interests.

Actions \& Impacts

Customer Support

• Process orders via phone and email to ensure timely customer delivery and follow up
• Support distributors, customers and, our outside sales team with order inquiries
• Manage order entry accurately and efficiently
• Assist with CRM management and customer data organization
• Coordinate internally with sales, operations, and shipping teams
• Help maintain a positive customer experience throughout the order process

Growth \& Business Support Opportunities

As the right candidate grows into the role, we will work together to identify additional responsibilities that align with their interests, strengths, and long\-term career goals.

We are not looking for a “catch\-all” employee or expecting someone to take on every function at once. The goal is to create opportunities for growth over time as the employee becomes established in the role and demonstrates interest in other areas of the business.

Depending on fit and interest, future opportunities may include:

• Digital marketing initiatives
• SEO and website projects
• Prospecting and outbound business development
• Sales operations and CRM optimization
• Social media and content coordination
• Trade show preparation and event support
• Process improvement initiatives
• Future sales or leadership opportunities

What We’re Looking For

Preferred Experience

• Customer service, counter sales, inside sales, retail, or similar experience
• Manufacturing, construction, industrial, or equipment industry experience is a plus
• Experience working with CRMs, ERP systems, or business software is preferred
• Our software stack:
• ERP: Epicor
• CRM: Membrain
• Other: ZoomInfo, Construct Connect, Quest CDN.

Traits That Matter Most

• Positive attitude and strong energy level
• Self\-starter mentality
• Competitive and growth\-oriented mindset
• Excellent communication skills
• Efficient follow up
• Experience managing a parts catalog
• Computer proficiency\- Microsoft Office, Google Suite, etc.
• Comfortable learning new technology and systems
• Organized and detail\-oriented
• Proficient with technical aspects of small engines and machinery parts
• Willingness to take ownership and grow within the company

Growth Opportunity

We are intentionally hiring for long\-term growth potential.

This role will begin with a strong focus on customer support, but we expect the right candidate to gradually take on responsibilities in areas that align with their interests and strengths. That could include marketing, digital strategy, sales operations, prospecting, business development, or leadership opportunities as the company grows.

We believe in promoting from within and creating opportunities for people who bring energy, initiative, and results.

Compensation \& Benefits

• $27–$34/hour based on experience and skillset
• Quarterly bonuses
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match and access to financial advisors
• Paid time off
• Long\-term growth opportunities within the company

Schedule \& Travel

• Full\-time, in\-office position in Walker, MI
• Day shift, no nights
• Very limited travel required
• Occasional trade shows or regional customer visits may occur a handful of times per year
• Travel is not a major component of this role and is not crucial

How to Apply

If you’re looking for a role where you can grow beyond traditional customer service and become part of a fast\-growing team, we’d love to hear from you.

• BW Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, BW Manufacturing participates in the E\-Verify program in certain locations, as required by law.*

Pay: $27\.00 \- $34\.00 per hour

Expected hours: 40\.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience

• Inside sales: 2 years (Preferred)

Language

• English (Required)

Work Location: In person