Web & Revenue Operations Manager

About This Role

Job Summary

The Inside Key Account Representative serves as the primary point of contact for a portfolio of government and law enforcement accounts. This position drives revenue through accurate quoting, order management, and relationship management while supporting broader sales operations functions, including CRM hygiene, reporting, contract and pricing administration, and process improvement. This is a hybrid role: part relationship\-driven sales and part operational backbone for the Government Sales team.

The Inside Key Account Representative serves as the primary point of contact for a portfolio of government and law enforcement accounts. This position drives revenue through accurate quoting, order management, and relationship management while supporting broader sales operations functions, including CRM hygiene, reporting, contract and pricing administration, and process improvement. This is a hybrid role: part relationship\-driven sales and part operational backbone for the Government Sales team.

Job Components

Government account management; quote, RFQ, RFI, and purchase order processing; contract vehicle and pricing support; CRM data integrity; sales reporting; sales process documentation; and cross\-functional coordination with Finance, Operations, Sales leadership, and Customer Service.

Major Responsibilities

• Own day\-to\-day relationships with assigned government and law enforcement key accounts.

• Process quotes, RFQs, RFIs, and purchase orders accurately and on schedule.

• Track contract vehicles, including TLS and cooperative agreements, for pricing, terms, and documentation compliance.

• Identify upsell, reorder, account expansion opportunities and communicate actionable insights to leadership.

• Coordinate with leadership on account plans, customer priorities, pipeline forecasting, and revenue opportunities.

• Maintain CRM data integrity, including opportunities, contacts, account notes, pipeline stages, and related sales activity.

• Generate sales reports, dashboards, and pipeline updates to support leadership visibility and decision\-making.

• Support pricing requests, discount approvals, contract documentation, and internal sales administration processes.

• Maintain sales process SOPs and recommend improvements that strengthen accuracy, efficiency, and consistency.

• Partner with Finance and Operations to support order fulfillment, backorder tracking, issue resolution, and customer communication.

Qualifications

Educational Requirements

High school diploma or equivalent required. Associate or bachelor's degree in Business, Sales, Communications, Public Administration, or a related field preferred.

Previous Experience

Two or more years of experience in inside sales, account management, customer service, sales operations, government sales support, or a related business support role preferred. Experience supporting government, law enforcement, military, public sector, distributor, or contract\-based accounts preferred. Experience with CRM systems, quoting processes, sales reporting, pricing administration, or order management strongly preferred.

Competencies and Skills

• Relationship\-driven communication and professional customer follow\-up.

• Strong attention to detail in quotes, orders, pricing, contracts, and CRM records.

• Ability to manage multiple priorities, deadlines, account needs, and internal requests.

• Business acumen to recognize reorder, upsell, and account growth opportunities.

• Analytical and reporting capability using dashboards, spreadsheets, pipeline data, and sales metrics.

• Process\-minded approach with the ability to document, follow, and improve SOPs.

• Collaborative problem\-solving with Sales, Finance, Operations, and leadership teams.

Travel Requirements

Frequent travel is required.