IT Marketing Operations Support Specialist

About This Role

IT Marketing Operations Support Specialist

Las Vegas, NV, United States and 1 more(Remote)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision \& Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision \& Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All\-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

IT Marketing Operations Support Specialist position is responsible for providing superior service to both internal and external guests. The team member in this role provides project management, vendor relations and superior problem diagnostic skills. This role is responsible for successful property installations and on\-going application support for various marketing products. HOW YOU WILL CREATE THE EXTRAORDINARY

• Provides expertise and implementation services on new software and hardware installations for supported marketing products in conjunction with the IT Product owners.
• Provides project management skills on simple to moderately complex projects.
• Participate in project management to include user communication, planning, design, implementation \& support.
• Participate in development of work schedules to coordinate with overall departmental and development project plans.
• Effective communication with vendors and internal teams including scheduling, training and project implementations.
• Ensure systems meet the business needs of users by acting as a liaison with user representatives and users regarding system change requests and specific business requirements design.
• Participate in Q \& A of applications, updates, upgrades, patches and hot fixes required for Key Marketing Systems in our production environments.
• As part of a testing team, may assign and schedule available staff to ensure testing assignments are successfully completed on time according to the plan, reporting any variances to supervisor.
• May perform daily supervision of a cross\-functional testing team, where appropriate, in creating simple to moderate test scripts, preparing test data, testing and reporting test results to programming and to management.
• Demonstrate knowledge of defects and issues. Can recognize a defect, a user error, training issue, data issue, etc. in the testing context.
• Provides support for marketing products by effectively managing service calls, problem reporting, problem research, problem diagnosis and problem resolution. Effective management of the process by means of documentation, problem diagnosis, problem resolution and follow\-up support also comprise job functions.
• Provide support for incidents reported by end\-users, escalating where necessary to the appropriate department or vendor and communicating final resolution to clients and users.
• Supports Business operations on rotational schedule for issues occurring during non\-standard working hours.
• Demonstrates a thorough understanding of the supported marketing products and their operational functions, including how to problem solve for common business support items.
• Develops and administer communication of program enhancements, reminders and ongoing technology changes.
• Coordinate, analyze and schedule system change requests with business users and in conjunction with the IT application owner.
• Advise user departments in the development and/or change of departmental procedures.
• Develop user and procedural documentation for the supported marketing products.
• Self\-motivated to acquire systems \& applications knowledge.

WHAT YOU WILL NEED

• Ability to perform assigned duties under constant time pressures and multi\-task.
• Ability to perform assigned duties in an interruptive office.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Ability to communicate effectively to all levels within the organization.
• In depth knowledge of Microsoft Office Suite applications required.
• Basic knowledge of project management techniques required.
• Broad variety of tasks and deadlines require an irregular work schedule.
• Travel required.
• Experience in hardware installation and diagnostics preferred.
• Working knowledge in a casino environment is preferred.
• Understanding of CET core marketing systems preferred.

Additional Requirements

• College degree or equivalent work experience required.
• At least three years’ experience in an IT role with 1\+ years’ experience in implementation and testing required.
• Must be able to obtain a valid gaming license in regulated jurisdictions.

ABOUT US

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino\-entertainment company in the U.S. and one of the world's most diversified casino\-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. \#WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family\-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre\-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre\-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre\-employment screening may occur post\-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy\-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.