Ecommerce & Marketing Operations Coordinator

Chesapeake Fine Food Group is seeking a detail-oriented Ecommerce & Marketing Operations Coordinator to own day-to-day site merchandising, campaign execution, and quality assurance across our three brands. This hands-on execution role ensures that website catalogs, promotions, site search, and email/SMS campaigns are accurate, optimized, and deployed on schedule to drive customer engagement and conversions.

Key Responsibilities

Site Merchandising & Product Management

• Execute end-to-end product setups, categorization, pricing updates, and promotional configurations across ecommerce platforms (e.g., Shopify, Siteform).
• Execute merchandising strategies, including curated collections, product bundles, and product visibility rules aligned with seasonal campaigns and sales trends.
• Manage day-to-day site search and navigation using merchandising tools (such as Klevu) to improve product discoverability and pull search performance reports.
• Maintain catalog accuracy, including product attributes, inventory statuses, SEO metadata, and category taxonomies in coordination with Purchasing and Inventory teams.

Campaign & Email Production

• Review, schedule, and deploy promotional, lifecycle, and newsletter emails and SMS campaigns, ensuring correct segmentation, link integrity, and send times.
• Route email and campaign assets to stakeholders for review, track feedback, and confirm revisions before deployment.
• Set up and coordinate discount and promotional codes across Shopify and NetSuite, ensuring correct configuration and timely expiration.
• Set up and schedule USPS Informed Delivery campaigns.

Website Quality Assurance & User Experience

• Conduct daily and weekly website audits across desktop, tablet, and mobile to identify bugs, broken links, or display issues, logging and tracking them through resolution with development partners.
• Perform pre-deployment quality assurance testing for new features, page templates, promotional builds, and CRO/A/B testing variants.
• Collaborate with internal teams to participate in user testing and apply feedback to improve navigation, functionality, and the overall customer journey.

Customer Feedback & Cross-Functional Coordination

• Oversee the customer review program, moderating feedback and routing product quality concerns or negative experiences to Customer Care and Product Development teams.
• Maintain project management platforms (e.g., Monday.com) to track ongoing initiatives, document standard operating procedures, and pull recurring performance reports.

Required Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in ecommerce operations, digital marketing, or site merchandising, or equivalent hands-on experience.
• Working knowledge of how ecommerce websites function, including product catalogs, collections, pricing, promotions, and checkout.
• Hands-on experience with Shopify (or a similar platform), including product setup, collections, pricing, and discount codes.
• Hands-on experience with an email/SMS platform, including building, scheduling, and testing campaigns.
• Experience with website QA or bug tracking, and strong attention to detail.
• Comfortable working in Excel or Google Sheets (sorting and filtering, pivot tables, lookups) and pulling basic performance reports.

Preferred Qualifications

• Experience in food or CPG industry a plus.
• Experience with NetSuite preferred.
• Experience with Listrak, Klaviyo, or a similar email/SMS platform.
• Experience with site search and merchandising tools (e.g., Klevu, Searchspring, Algolia) preferred.
• Working knowledge of SEO best practices and basic HTML for web and email content.

Job Type: Full-time; Exempt

Schedule:

• Day shift

Benefits Include but Not Limit To:

• Paid Time Off
• Medical/Dental/Vision Insurance

Following all requirements under the MD Healthy Working Families Act

Work Location: In person

About Us:

Chesapeake Fine Food Group is a fast-growing gourmet food company located in Owings Mills, MD, operating in direct-to-consumer mail-order and on-line markets. Our specialty is custom-developed heat-and-eat foods, delivered frozen directly to the consumer. Through our nationally distributed brands: Mackenzie Limited, Chesapeake Bay Crab Cakes & More, and Harrington's, we offer more than 600 unique high-end gourmet foods. Our work environment is decidedly collaborative, fast-paced, and fun, and we believe in promoting from within, with many possibilities for upward movement as the company grows.

Job Type: Full-time

Pay: $52,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check, in accordance with local laws and regulations?

Education:

• High school or equivalent (Required)

Ability to Commute:

• Owings Mills, MD 21117 (Required)

Work Location: In person