Business Operations – Program Manager, L&D

About This Role

Clear Channel Outdoor

Job Summary

As a member of the Clear Channel Outdoor Business Operations team, the Program Manager, Learning \& Development (L\&D) plays a key role in program management, leading projects in support of strategic initiatives that drive increased revenue and efficiency company\-wide. More specifically, this role ensures successful execution by gathering and defining requirements, collaborating with key leaders and process owners, to design and implement effective roll\-outs/initiatives.

Job Responsibilities

• Drive the development and implementation of diverse company strategic initiatives, link and align the efforts of diverse groups across the organization.
• Act as a key change agent for the company on strategic and operational improvement projects through L\&D initiatives, and ensuring execution is seamless.
• Ensure successful definition, set\-up, and implementation of L\&D programs across all aspects of the business in conjunction with line management and key stakeholders.
• Conceptualize and communicate strategic solutions to gain buy\-in and create measurable impact.
• Effectively communicate project status through the creation and maintenance of comprehensive project plans and the distribution of regular updates with regards to schedules, progress, risks, change impacts, results, etc.
• Maximize synergy and collaboration between various teams and business owners.
• Drive analytics and business intelligence to understand our industry and competitive dynamics, evaluate the overall performance or the impact of specific initiatives, and drive executive decisions.
• Provide administrative, analytical, conceptual, and other support in support of leadership and team members, as assigned.
• Drive the management and ongoing support of the LMS and additional platforms to support L\&D project success and knowledge transfer.

Job Qualifications

Education and Certifications

• Bachelor’s Degree preferred, or equivalent combination of education, training, experience, or military experience

Work Experience

• Minimum of 5 years’ experience in Learning and Development, project management, process improvement, business analysis, or knowledge Management
• Experience in Media sales, learning and development, or B2B sales process preferred

Skills

• Fluency in one or more project management or process improvement methodologies
• Fluency with Articulate Storyline, Articulate Rise, Camtasia, and similar authoring tools preferred
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Visio

Competencies

• Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps.
• Problem Solving: Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.
• Results Focus: Taking a dynamic approach to work characterized by initiating decisions and actions. Concentrating on achieving the outcomes of a process or project while adhering to the overall strategy of the organization.
• Client Focus: Responds to client needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.
• Fostering Communication: Presents information and facts in a logical manner, using appropriate phrasing and vocabulary.
• Agility: Remains calm when encountering uncertain circumstances. Reflects on successes and failures, to identify lessons learned on a continuing basis.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• The employee must have the ability to lift and move items up to 20 pounds
• Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature\-controlled office environment

Other Requirements

• Position is based at the Clear Channel Outdoor corporate office in New York, NY.
• Travel up to 25%.

The Targeted Compensation Range for this New York position is:

Min: $115,000

Max: $126,690

Bonus eligible, subject to the terms and conditions of the applicable incentive plan.

Comprehensive Benefits package offerings, which includes:

• Multiple Medical, Dental, and Vision Plans to choose from
• Health Care Spending Accounts (HSA and FSA Options)
• Medicare Assistance
• Dependent Care Flexible Spending Account
• Optional Short Term and Long Term Disability Plans
• Company Paid Employee Life and AD\&D Insurance
• Supplemental Life and AD\&D Insurance (Employee/Spouse/Child)
• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
• Pre\-Tax Commuter Spending Account
• Employee Assistance Program (EAP)
• 401(k) Savings Plan with company match
• Paid Time Off (Accrued Vacation and Sick Plans)
• Free Digital Gym Membership and Discounted Memberships
• Professional Development Opportunities
• Employee Resource Groups

• Ultimate compensation will be based on several factors, including relevant experience, skills, scope and responsibility of the position, as well as pursuant to salary market benchmarks. This salary range is a good\-faith estimate of the salary for this position.*

EEOC statement

As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.Location

New York, NY: 200 Park Avenue, Suite 701, 10166

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.