Sales Operations Coordinator

About This Role

The Sales Operations Coordinator serves as the operational hub between our sales team, vendors, warehouse, installers, and customers.

This role is ideal for someone who thrives in a fast\-paced environment, enjoys solving problems, communicates professionally, and takes pride in keeping projects moving forward. Success in this role requires exceptional organization, attention to detail, and the ability to proactively identify and resolve issues before they impact the customer experience.

Responsibilities

Order Management

• Review and process orders for accuracy and completeness
• Place purchase orders with manufacturers and vendors
• Verify pricing, quantities, lead times, and product specifications
• Track orders from placement through delivery
• Resolve vendor discrepancies and shipping issues

Project Coordination

• Coordinate material deliveries with installers and customers
• Communicate scheduling updates with sales staff
• Monitor project timelines and identify potential delays
• Maintain accurate project records
• Ensure all required documentation is complete before work begins

Customer Service

• Serve as a primary point of contact regarding order status
• Provide timely updates throughout the project
• Professionally resolve questions and concerns
• Deliver a high level of customer service consistent with the Contempo brand

Internal Operations

• Work closely with Sales, Estimating, Warehouse, and Accounting
• Assist with inventory and sample coordination when needed
• Support continuous improvement of operational processes
• Maintain organized digital records within company systems

Qualifications

• 3\+ years in operations, customer service, project coordination, or order management
• Exceptional organizational skills
• Strong written and verbal communication
• Comfortable managing multiple priorities simultaneously
• Excellent follow\-through and accountability
• Proficient with Microsoft Office
• Ability to quickly learn ERP and order management software
• Experience in flooring, construction, interior design, or building materials is preferred but not required

An ideal candidate is someone who

• Enjoys bringing order to complex situations
• Naturally follows up without being reminded
• Anticipates problems before they happen
• Communicates clearly and professionally
• Takes ownership of your work
• Works well with both customers and coworkers
• Remains calm under pressure
• Values accuracy and attention to detail

Pay: From $55,000\.00 per year

Benefits

• Health insurance
• Paid parental leave

Work Location: In person