Director, Sales Operations

Overview: Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners Work Arrangement: Hybrid

Responsibilities: What You'll Do:

The Director, Sales Operations enables effective commercial execution through disciplined sales

processes, pipeline management, reporting, governance, CRM adherence, and structured operating

routines. The role is responsible for creating consistency, transparency, and accountability across

commercial teams by ensuring sales processes are effectively implemented, performance information is

reliable and actionable, and operating cadences support execution excellence. Working closely with

leadership and commercial teams, the Director, Sales Operations provides the operational structure,

governance, and visibility necessary to support informed decision-making and consistent commercial

performance. The role contributes to broader excellence and objectives by strengthening execution

discipline and performance transparency without ownership of commercial strategy, revenue

performance, customer portfolios, pricing governance, or P&L outcomes.

Key Responsibilities:

Sales Process Management & Execution Discipline

• Lead the implementation and sustainment of sales processes that support consistent

commercial execution and alignment across commercial teams.

• Establish and maintain sales process standards that promote operational discipline,

visibility, and accountability.

• Monitor sales process effectiveness and identify opportunities to improve efficiency,

execution consistency, and user adoption.

• Support the consistent application of commercial operating practices across the

organization.

• Recommend process improvements that strengthen execution quality and commercial

effectiveness. Pipeline Governance & Performance Visibility

• Maintain pipeline governance processes that provide accurate and timely visibility into

commercial opportunities and performance trends.

• Establish structured pipeline review routines that improve transparency, consistency, and

accountability across commercial teams.

• Monitor adherence to opportunity management practices and support improved pipeline

quality and visibility.

• Identify gaps or risks affecting pipeline integrity and recommend corrective actions.
• Provide visibility into pipeline activity to support commercial planning and execution

decisions. CRM Discipline & Data Integrity

• Drive disciplined use of CRM systems through consistent process application, governance

expectations, and monitoring routines.

• Promote data quality and process compliance practices that improve the integrity and

usability of commercial information.

• Support adoption of standardized CRM processes that strengthen opportunity

management and performance visibility.

• Identify process-related issues affecting CRM effectiveness and recommend actions that

improve user adoption and data reliability.

• Partner with stakeholders to reinforce CRM best practices and process consistency. Commercial Reporting & Performance Management

• Manage reporting cadence and performance-management routines that support informed

decision-making and commercial accountability.

• Coordinate delivery of recurring commercial reporting and performance visibility

processes.

• Ensure commercial leaders have access to timely, consistent, and actionable performance

information.

• Support performance reviews by providing reliable reporting, process governance, and

operational visibility.

• Identify reporting improvement opportunities that enhance decision support and business

insight. Operating Cadence & Governance

• Establish and maintain operating routines that support execution discipline, performance

review processes, and ongoing business management.

• Coordinate recurring governance processes that improve accountability, transparency,

and alignment across commercial teams.

• Support implementation of standardized performance-management routines and

commercial review processes.

• Promote consistent execution of governance and operating practices across the

organization.

• Monitor effectiveness of operating cadence routines and recommend enhancements

where appropriate. Cross-Functional Commercial Coordination

• Partner with commercial leaders, excellence teams, reporting functions, and other

stakeholders to support consistent execution practices.

• Facilitate alignment among teams participating in sales processes, reporting activities,

pipeline reviews, and performance-management routines.

• Coordinate activities that improve visibility into commercial performance and execution

effectiveness.

• Support collaboration between commercial and support functions to strengthen operating

consistency and performance discipline.

• Promote fact-based decision-making through effective use of reporting, governance, and

process-management practices. Sales Operating Model Improvement

• Evaluate sales-operating processes and identify opportunities to improve efficiency,

visibility, adoption, and execution effectiveness.

• Develop recommendations that strengthen commercial operating routines, reporting

effectiveness, and governance discipline.

• Support implementation of approved operating-model improvements and process

enhancements.

• Contribute operational insight that supports business excellence objectives and broader

commercial performance initiatives. Leadership & Organizational Effectiveness

• Provide leadership and direction within assigned areas of responsibility to support

accountability, collaboration, and execution excellence.

• Promote disciplined execution, governance adherence, and performance transparency

across commercial teams.

• Foster a culture of continuous improvement, operational rigor, and process consistency. Talent Development & Succession

• Support capability development through coaching, knowledge sharing, and performance

feedback.

• Reinforce best practices in sales operations, reporting discipline, process governance, and

performance management.

• Support succession planning and development activities within the Sales Operations

function. Qualifications: Education & Credentials:

• Bachelor’s degree in business, transportation, logistics, marketing or a related field; or a combination of post-high school and equal experience may be substituted for education.
• MBA or advanced business degree preferred.

Experience:

• 8+ years of experience in sales operations, commercial operations, business operations,

commercial analytics, performance management, or related business disciplines.

• Demonstrated experience implementing sales processes, performance routines, governance

practices, and reporting disciplines.

• Experience managing CRM-related processes and supporting commercial execution through

operational controls and reporting.

• Proven ability to improve process adoption, operating consistency, and commercial visibility

across multiple stakeholder groups.

• Experience supporting commercial teams through structured performance-management and

reporting practices.

• Experience working in complex, matrixed organizations requiring extensive cross-functional

collaboration.Technical Skills:

• Proficient in Microsoft Office products, including Excel, Word, PowerPoint, and Outlook.

+ Experience with CRM platforms, Business Intelligence (BI) tools, reporting systems, andperformance-management applications preferred.

+ Strong analytical capabilities and experience working with commercial reporting, opportunity management data, and performance metrics.

Other:

• Ability to travel as needed

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include:* Competitive pay with recognition programs

• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.