Business Operations Analyst II - Credit & Collections Analytics

About This Role

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live\-streaming and on\-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing \& Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in\-person interview, which may include a live whiteboarding or technical assessment session.

The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:

• Billing Accuracy
• Customer Payments, Refunds, and Chargebacks
• Customer Fraud and Revenue Assurance
• Customer Delinquency, Collections, and Bankruptcy
• Customer Installation Damage Claims
• Third Party Provider Payments
• Vendor Relations

Credit \& Collections Analytics Team Overview: The Credit \& Collections Analytics team is vital for achieving our organizational goals. They proactively drive strategic decision\-making by tracking, measuring, monitoring, and reporting performance data related to our acquisition processes and delinquency/collections recovery targets. This team's core responsibility is identifying critical trends and process gaps, whether through analyzing credit trends, roll rates, or other metrics, and compiling data\-driven presentations. These presentations translate complex data into actionable recommendations for optimizing performance, specifically concerning credit onboarding, delinquency trends, and collections efficiency. A successful candidate is a naturally curious, driven self\-starter. They possess strong communication skills to effectively present findings and dive deep into the root causes of performance shifts for stakeholders at all levels. Ultimately, they use proactive problem\-solving to meet business objectives. Key Responsibilities:* Working in conjunction with senior leadership and utilizing data to drive performance improvements; generating programs and processes that deliver a high level of customer satisfaction. Identify potential opportunities for process improvement and automation

• Identify trends in credit, delinquency, and collections by reviewing daily, weekly, and monthly reports to provide the insights necessary for strategic business decisions
• Identify emerging credit trends and compile data\-driven presentations to provide recommendations to leadership on process improvements and business strategy
• Serve as a Subject Matter Expert on Credit and Collections data, trends, KPIs, and operational processes to support cross\-functional initiatives
• Prepare, produce, and validate complex reporting to alert the business of unforeseen shifts in performance or emerging risks
• Create ad\-hoc reports as requested in a timely and accurate manner, assist leadership with various tasks and items as needed
• Comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude
• Creating, fostering and maintaining strategic business relationships with internal and external stakeholders
• Works well with deadlines, while also being able to adapt well to change in a dynamic business environment

Skills, Experience and Requirements

Education and Experience:* Bachelor’s Degree, preferably in Accounting, Business Administration, Economics, Finance, and at least two years of related experience, or equivalent combination of education and experience

• Past experience in collections, delinquency, and/or credit is a plus
• Proven experience with analytical reporting, data analysis, troubleshooting, and making recommendations based off of gathered information
• Experience with Google Suite Products (Sheets, Slides, Docs, Gmail, Chat, Meet)
• Experience with AI tools such as Google Gemini, and Notebook LM is a plus
• Experience with SQL, AWS, Python is a plus

Skills and Qualifications:* Natural curiosity to explore complex problems and offer well\-thought out solutions; ability to work in fast\-paced environment

• Ability to calculate figures and amounts, define problems, collect data, establish facts, and draw valid conclusions, interpret an extensive variety of technical and non\-technical instructions, and deal with several abstract and concrete variables
• Advanced knowledge of Microsoft Excel including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros/Apps Script

Visa sponsorship not available for this role

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre\-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Salary Range: USD $63150\.00 \- $90000\.00 / Year