Senior Director - US Customer Experience - Marketing Operations

About This Role

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

We are seeking an organized, forward\-thinking Marketing Operations leader to play a crucial role in leading a team dedicated to driving efficiency through standardized and consistent organizational processes.

This responsibilities of this leader include the following:

• Marketing Ops:
• Define the Marketing Operations vision and strategy that enables intelligent decisions through precise analysis
• Own the marketing operations roadmap, ensuring marketing tools and technology are evaluated, selected, implemented and customized to meet the needs of the marketing department, driving both increased efficiency and effectiveness
• Identify areas for process improvement within marketing operations, streamline workflows, and implement best practices to increase efficiency and productivity.
• US marketing owner for guidelines, and standard operating procedures (SOPs) to ensure consistency, compliance, scalability, and knowledge sharing within the team.
• Collaborate with cross\-functional teams to identify and implement enhancements to marketing systems and tools, maximizing their capabilities.
• Vendor management:
• Develop dashboards for key marketing vendors
• Provide actionable insights to key stakeholders on relationship enhancements.
• Lead quarterly business reviews for key marketing vendor partners
• Financial management:
• Develop and ensure adherence to annual budget
• Partner across categories and finance to ensure marketing budgets are tracked and reported correctly.
• Serves as marketing SME in financial planning and application to marketing timelines
• Leads Digital Marketing Content factory team :
• drive adoption of internal agency process across business unit
• generating savings and efficiencies
• Stay current in in\-house agency trends and pilot/scale new capabilities to realize additional efficiency and excellence.
• Marketing Excellence:
• Partners with Marketing leaders to ensure strong execution of brand messaging, brand strategy, and communications through multiple channels by driving consistency in process and communications and supporting key growth areas
• Ensures optimal cross functional alignment, identify opportunities for increased collaboration across business units
• Drives marketing capability learning across US marketing organization

• Manage, build, and lead a strong team by coaching and developing existing members and closing talent gaps

Basic qualifications

• 10\+ years of experience including:
• 5\+ years of management experience
• Strong leadership presence
• Excellent planning, organizational and project management skills
• Proven experience with change management and organizational transformation

Additional skills/Preferences

• Early adopter of technology; embraces AI
• Demonstrated ability in communication, conflict resolution, judgment and managing complexity
• Demonstrated ability to manage complex projects and project management tools
• Demonstrated learning agility
• Confidently deals with ambiguity
• Digital experience and/or in\-agency experience
• Balance of strategic vision and tactical execution
• Extremely analytical and strategic
• Adept at managing multiple projects and deadlines

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks

We offer a comprehensive benefits package focusing on financial, physical, and mental well\-being while encouraging our employees to pursue our purpose! Some highlights include:

• Multiple relocation packages
• Two weeklong shutdowns (mid\-summer and year\-end) in the US (in addition to PTO)
• 8\-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.