Sales Operations Specialist

About This Role

Emerald Transportation Solutions is looking for a Sales Operations Specialist. This role is a pivotal part of our organization, focused on streamlining processes, supporting sales operations, and enhancing the customer experience. If you excel in process optimization, data analysis, and teamwork, we invite you to bring your skills and passion to help us achieve continued success. The ideal candidate will thrive in a fast\-paced environment, demonstrate strong organizational and communication skills, and possess a customer\-centric mindset. This position plays a pivotal role in driving our sales team's success by exceeding targets through proactive client engagement and consistently delivering outstanding customer experience.

Duties and Responsibilities

• Serve as the primary point of contact for customer inquiries, scheduling meetings, managing sales appointments, and providing order updates.
• Collaborate closely with the sales team to ensure accurate and timely data entry in CRM systems and other sales tools.
• Maintain and update the CRM system to ensure the accuracy and reliability of sales reports and analytics.
• Oversee after\-sales activities, tracking execution through to client delivery to ensure satisfaction.
• Manage customer accounts by addressing administrative needs, troubleshooting sales orders, and resolving account\-related issues.
• Analyze sales data to identify trends, opportunities, and areas for process improvement.
• Generate regular reports and dashboards to provide actionable insights into sales performance, forecasting, and pipeline management.
• Support initiatives such as sales process optimization, system implementations, and operational enhancements.
• Process orders promptly, handle rush requests, and ensure customer satisfaction by reviewing pending orders and requests.
• Proactively identify and resolve operational challenges, proposing solutions for continuous improvement.
• Develop and maintain performance dashboards and reports to support sales leadership and senior management in decision\-making.
• Occasional travel as required (up to 20%).

Job Skills and Requirements

• Associate's degree in business administration, Marketing, or related field.
• Three years of Sales Operations, sales support, or a similar role.
• Strong analytical skills with the ability to interpret and present complex data.
• Proven track record of success in driving sales operations, sales strategy, and revenue growth.
• Detail\-oriented with a focus on process optimization and efficiency.
• Ability to multitask and prioritize in a fast\-paced, dynamic environment.
• Strong analytic skills with the ability to interpret complex data sets and extract meaningful insights.
• Proficiency in using data analysis and reporting tools to monitor and measure sales performance metrics.
• Experience developing and maintaining comprehensive sales performance dashboards, reports, and visualizations to provide senior management and sales leadership actionable insight.
• Excellent verbal and written communication skills.
• Strong Software skills, including using Microsoft Office Suite and Salesforce CRM software.

Why join us?

• Base Salary plus End of year Bonus
• Medical, Dental, and Vision insurance.
• Paid Time Off.
• 401(k) Retirement Savings.
• Tuition reimbursement.
• Employee assistance program.

Physical Setting

• Headquarters: 180 Etowah Trace. Fayetteville GA 30214

Schedule

• On\-Site Monday\-Friday 8:00 am\-5:00 pm

Starting Salary Range: $65,000