Sales Operations Manager

About This Role

Headquartered in Wilmington OH, EMSAR is a fast\-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life\-Science, Self\-Service/Kiosk, and Security space. EMSAR’s customer\-centric model enables us to customize and deliver the highest quality solutions to our blue\-chip and emerging client base. EMSAR’s portfolio of services includes:

• On\-site technical field support, including maintenance \& repair
• Installation
• Contract manufacturing and logistics
• FDA compliance and validation
• Training and education

The Sales Operations Manager at EMSAR will serve as the strategic backbone of our sales organization, driving productivity by simplifying complex workflows and optimizing the end\-to\-end quoting and funnel processes. You will build and standardize rigorous business reporting—including win/loss KPIs and margin performance analysis—to provide actionable insights that guide executive decision\-making. Partnering across the enterprise this role refines lead qualification and incentive planning to ensure our teams are equipped to work smarter and achieve peak performance.

Core responsibilities

Sales Analytics \& Strategic Reporting

• Standardize BI Reporting: Build and maintain actionable sales reporting and BI tools for reps, managers, and leadership to support internal business reviews.
• KPI Monitoring: Track and analyze key performance indicators, specifically focusing on Win/Loss ratios, margin performance, and pricing insights.
• Data\-Driven Strategy: Provide strategic recommendations and take corrective actions based on performance metrics, forecasts, and overarching business objectives.

Process Optimization \& Funnel Management

• Cycle Rigor: Define and enforce clear stages within the sales cycle to ensure consistency and predictability.
• Funnel Enhancement: Evaluate the end\-to\-end sales funnel to identify bottlenecks, eliminate inconsistencies, and implement techniques that improve overall funnel performance.
• Quoting Efficiency: Optimize the front\-end quoting process to reduce friction and enhance sales team productivity.
• Identify and assist in building out a more standardized quoting process

Systems Governance \& Enablement

• CRM Documentation: Create and maintain comprehensive documentation regarding CRM processes and reporting standards.
• Operational Metrics: Establish a framework for tracking operational metrics to ensure data integrity and process transparency across the organization.
• Simplification: Continuously refining workflows to enable the sales team to "work smarter" by removing administrative hurdles.

Cross\-Functional Collaboration

• Marketing Alignment: Partner with Marketing to refine the lead qualification process and build dashboards to analyze campaign performance.
• Optimize post sale margin optimization…understanding “as sold” and “as delivered” margins to guide the organization towards improvement
• Revenue Operations: Collaborate with Finance, HR, and Sales Management to optimize incentive programs and compensation planning, ensuring they align with productivity goals.
• Additional relevant duties as assigned by leadership.

What we are seeking and traits

• 3–5\+ years in Sales Ops, Revenue Ops, or Management Consulting.
• 1 \+ years CRM Administration
• High\-level Excel/Google Sheets (Pivot tables, VLOOKUPs are a baseline; SQL is a plus).
• Demonstrated ability to look at a 10% drop in conversion and diagnose why it's happening.
• Experience explaining complex data to a non\-technical group and team members.

Work Environment \& Physical Requirements

• Less than 5% travel on specified special needs
• Ability to conduct in\-person and virtual presentations
• Manual dexterity for computer use
• Occasional overtime may be necessary
• Ability to sit for extended periods in computer\-based functions

• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.*

• EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.*

This Employer participates in E\-Verify, a service of DHS and SSA.