Director, Sales Enablement & Strategic Deals

About This Role

Req ID\#: 416684

Remote, Any Location, US

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Job Description

About Us

Foundever® is the next\-generation service leader reinventing customer experience (CX). Built on diverse and proven industry experience, we combine digital operations with a 150,000\-strong, people\-led workforce across \+45 countries.

Each year we enable 3\.3 billion conversations in \+60 languages for more than 800 world\-leading brands, helping them keep their brand promises in every moment that matters. AI\-driven solutions integrated with deep human insight, power a unified experience ecosystem that delivers technology\-enabled, people\-led and insight\-driven outcomes at scale. By blending human empathy with AI and automation, we simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients.

Get to know us at foundever.com and connect with us on LinkedIn, Facebook and Instagram

Job Summary

The Director, Sales Enablement \& BVE is accountable for how Foundever US wins — equipping sales and client teams with the skills, tools and frameworks to execute, and supporting deal shaping on every strategic opportunity or account. Without this function, teams execute on instinct rather than method, sales enablement remains ad\-hoc and tribal connection\-based, and complex deals are shaped inconsistently

Primary Job Responsibilities

Sales Enablement

Own MEDDPICC as the qualification standard — certification design, delivery, and ongoing assessment for all BDs and AMs. MEDDPICC certification rate — all BDs and AMs, reported quarterly

Produce and maintain Value Proposition Playbooks by vertical — updated based on win/loss patterns and market shifts

Design and govern QBR frameworks and onboarding programmes for commercial hires

Build and maintain AI and digital commercial readiness curriculum — ensuring BD and AM teams can confidently position Foundever's digital/AI capabilities

Track enablement adoption and impact — certification rates, playbook usage, skill progression

Strategic Deal Shaping (BVE)

Lead Business Value Engineering (BVE) on all gate\-cleared Foundation and Transform CX opportunities

Develop ROI models and TCO frameworks by vertical — maintained and deployable on demand

Structure deal narratives — linking client business outcomes to Foundever's commercial proposition

Deal\-shaping deliverables (value case, deal narrative) — produced for every gate\-cleared Foundation pursuit

Coordinate with Finance on deal economics (pricing decisions remain with Finance)

Ensure every Foundation\-tier proposition has a documented value case before submission

Bid Management

Lead Regional/Country bid management — process discipline, timeline governance, response quality

Own the bid calendar and resource allocation across concurrent RFPs

Define and enforce bid standards — win themes, executive summaries, differentiation logic

Conduct bid reviews and win/loss debrief — feed learnings back into playbooks and ICP

Coordinate with the Solutions Director on technical sections of bids

Strategic Deal Coordination

Act as the single\-entry point for all gate\-cleared strategic deals — Foundation and Transform CX tiers

Assess deal complexity and activate the Solutions Director accordingly

Co\-lead the final proposition with the Solutions Director on Foundation\-tier deals

Maintain a strategic deal log — status, owner, key milestones, activation decisions, reviewed weekly with VP GTM

General

Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement.

Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy

Qualifications

4\-year degree in related field; advanced degree preferred

8–12\+ years in sales enablement, commercial excellence, bid management or strategic sales in a B2B enterprise environment

Proven experience designing and deploying qualification methodologies (MEDDPICC or equivalent) at scale

Strong value engineering capability — ROI modelling, TCO frameworks, business case development

Experience operating as a deal coach or strategic deal lead on large, complex pursuits

BPO, managed services or outsourcing sector experience

Experience positioning digital transformation and AI capabilities commercially

Cross\-region collaboration experience i.e.US US US EMEA

Familiarity with Salesforce opportunity management and deal tracking

Commercially sharp — understands what makes a proposition win, not just what makes it complete

Disciplined — enforces process and quality standards without exception

Credible — trusted by senior BD and AM leaders as a genuine deal partner

Collaborative — able to coordinate multiple internal stakeholders under time pressure

Demonstrated ability to lead complex bid processes — multi\-stakeholder, multi\-market, high\-value RFPs

Pre\-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

EEO Statement

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination

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