Business Operations Analyst

About This Role

Position: AI Operations Analyst

Department: Operations

Reports to: Head of Operations (dotted line to Head of Innovation \& AI)

Role Overview

At Gabriel \& Co., an innovative fine jewelry manufacturer and brand, we are building a next\-generation operations engine powered by data, automation, and AI. The Operations Analyst will play a critical role in transforming how the business operates by identifying inefficiencies, redesigning workflows, and deploying intelligent solutions across the organization.

This role sits at the intersection of business, technology, and execution. You will partner closely with stakeholders across Sales, Marketing, Merchandising, Finance, and Digital, as well as the Innovation \& AI team, to translate business challenges into scalable solutions that drive efficiency, improve decision\-making, and elevate the customer experience.

Key Responsibilities

Process Analysis \& AI\-Driven Optimization

● Lead discovery sessions with stakeholders to map current (“as\-is”) processes, leveraging BPM methodologies and identifying high\-impact opportunities for AI augmentation

● Analyze workflows to uncover inefficiencies, bottlenecks, and manual dependencies, prioritizing opportunities for automation, intelligent workflows, and AI\-assisted decisioning

● Design future\-state (“to\-be”) processes that embed AI, automation, and data\-driven logic to improve scalability, accuracy, and speed

AI\-Enabled Requirements \& Solution Design

● Translate business needs into structured requirements with a focus on automation\-first and AI\-enabled solutions

● Identify and recommend applications of AI (e.g., generative AI, predictive analytics, intelligent routing, workflow automation) to solve business problems

● Partner with Product, Engineering, and Data teams to design scalable solutions that integrate AI capabilities into core systems and workflows

● Evaluate build vs. buy decisions across AI tools, platforms, and system enhancements

Intelligent Implementation \& Execution

● Collaborate cross\-functionally to implement AI\-powered workflows, automations, and system enhancements across CRM, ERP, B2B, and B2C platforms

● Support rapid testing, iteration, and deployment of solutions, including AI models, automations, and user\-facing tools

● Drive adoption of AI\-enabled processes through training, enablement, and change management

● Act as a bridge between business users and technical teams to ensure successful deployment of intelligent solutions

Performance, Insights \& Continuous Learning

● Define and track KPIs to measure the impact of AI and automation initiatives (e.g., efficiency gains, cycle time reduction, accuracy improvements)

● Leverage data and analytics to continuously refine models, workflows, and systems

● Build dashboards and reporting to provide real\-time visibility into operational performance and AI\-driven outcomes

● Stay current on emerging AI capabilities and proactively identify new opportunities to drive business impact

Experience \& Capabilities

● \~0–2 years of experience or internships in business analysis, operations, process improvement, or a related field

● Strong analytical and problem\-solving skills, with the ability to break down complex problems into clear, structured approaches

● Comfortable working with both business stakeholders and technical teams, with a willingness to learn and collaborate across functions

● Ability to translate business needs into clear requirements, with support and guidance as needed

● Familiarity with modern AI tools and a strong interest in using them to improve workflows and productivity (e.g., Claude, Cursor, ChatGPT, automation tools)

● Basic proficiency in tools like Excel, process mapping tools, or project management platforms (ERP/CRM exposure is a plus but not required)

● Highly organized, proactive, and eager to learn in a fast\-paced, evolving environment

Pay: $90,000\.00 \- $100,000\.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person