Product Support Specialist, Deal Desk

About This Role

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over 1\.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.

Key Responsibilities

Responsibilities

• Serve as an intermediary between the sales force and our suppliers and manufacturers.
• Provide resolutions to product related questions for our sales staff.
• Communicate with product managers and vendors to source special products and pricing quotes.
• Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance.
• Work as part of a collaborative team.

Competencies and skills

• 1\-2 years’ experience in customer service, sales support or related business experience.
• Skilled at interpreting and distilling complex or technical information for others.
• Ability to prioritize work in a fast –paced environment, handle multiple tasks and work under time constraints.
• Outstanding oral and written communication skills.
• Excellent PC skills required in Microsoft Office.
• Strong problem\-solving and organizational skills.
• Bachelor’s Degree is a plus but not required.
• Industrial equipment product knowledge a plus.

EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.