Sales Operations Associate

About This Role

The System's Depot is a growing regional distributor of security and fire protection products, Access Control, Burglar, CCTV, Fire Alarms, and Wire and we are seeking a Sales \& Operations Associate for our Duluth, GA branch.

This is a front\-line, in\-branch role for someone who thrives on variety — greeting walk\-in customers at the counter, handling phone orders, keeping inventory accurate, supporting branch administrative needs, and occasionally getting out to visit customers in the field. You'll be a key part of making sure the branch runs smoothly day to day.

What You'll Do

• Take and process customer orders in person at the counter and over the phone
• Provide accurate product information, pricing, and availability to contractors and installers
• Enter and manage orders in the ERP system; follow up on backorders and special orders
• Receive, stock, and organize incoming inventory; perform regular cycle counts
• Monitor stock levels and flag reorder needs to avoid stockouts
• Pull and prepare orders for will\-call pickup and outbound delivery
• Keep the branch floor, counter, and warehouse organized and presentable
• Support walk\-in customers with basic product guidance and cross\-sell opportunities
• Assist with returns, exchanges, and resolving order discrepancies
• Provide general administrative support: filing, data entry, basic reporting, and document/account tracking
• Occasionally visit local customers on\-site to support relationships, deliveries, or account needs

What We're Looking For

• 1\-3\+ years of experience in a counter sales, inside sales, or warehouse/inventory role — distribution or trade industry a plus
• Comfortable multitasking between customer\-facing sales and behind\-the\-scenes operations
• Basic inventory management experience (receiving, cycle counts, stock organization)
• Strong communication skills, in person and by phone
• Comfortable with computer systems for order entry and inventory tracking
• Detail\-oriented with good follow\-through on order accuracy
• Ability to lift and move product as needed in a warehouse environment
• Familiarity with security/fire products (access control, burglar, CCTV, fire supplies, wire) a strong plus, but not required
• Comfortable handling light administrative tasks and occasional local travel to customer sites; valid driver's license required

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance

Work Location: In person