Product Enablement Specialist - Better Benefits

About This Role

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The Product Enablement Specialist supports the Better Benefits initiative by developing, maintaining, and delivering enablement materials that help internal teams, brokers, and partners understand how Better Benefits works, how to position it, and how to support it through launch and ongoing phases. This role focuses on execution and adoption, translating complex product and program details into clear, usable guidance for frontline teams.

Core Job Duties

• Create and maintain enablement materials for Better Benefits, including training decks, FAQs, talk tracks, one\-pagers, and reference guides.
• Translate product capabilities, phased rollout details, and support models into clear, practical content.
• Keep enablement materials current as products, vendors, and processes evolve.
• Support Sales, Broker Success, and Client Success teams with consistent positioning and messaging.
• Prepare sales\-ready assets explaining value propositions, target segments, eligibility, and use cases.
• Assist with common questions and objection handling.
• Support internal training sessions related to launches, pilots, and new product additions.
• Package and distribute enablement materials ahead of launches.
• Update FAQs and reference materials post\-launch.
• Assist with partner\- and vendor\-facing enablement materials in collaboration with Insurance Services and Marketing.
• Support onboarding documentation as new vendors are added.
• Gather feedback from frontline teams.
• Document recurring questions and gaps.
• Make incremental improvements to enablement materials.

Minimum Qualifications

• Experience in product or sales enablement, training, or go\-to\-market support
• Strong communication and content development skills
• Experience in benefits, insurance, SaaS, or HR technology preferred

About isolved

isolved is an employee experience leader, providing intuitive, people\-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers \- who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HRpayroll, workforce management and engagement management functions. No matter the industry, we help high\-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

• isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open\-minded meritocracy. If you are smart and good at what you do, come as you are.*

Disability Accommodation

• Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.*

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.