Sales Operations Specialist

About This Role

Founded in 1958, Jonard Tools® manufactures tools for the Telecom, CATV, Fiber Optic, Home Automation, Security \& Alarm, and Electrical markets. Jonard Tools designs and engineers patented products by utilizing customer partnerships to create innovative solutions for industry needs. New tools are released each month and are all Made For Life® with lifetime warranties. Through quality and innovation Jonard aims to move the industry forward and connect the world.

We are growing and looking to hire a Sales Operations Specialist to join our team. This will be a go\-to person who will help our sales organization grow. This person will be based from our office and will support our outside sales force and build relationships with our customers. This person will also familiarize themselves with our product line to assist customers with questions when necessary. Additionally, and most importantly, this person needs to possess advanced Excel skills to spearhead the uploading of product content updates, and new product introduction data across our distributor websites.

The ideal candidate will be technical by nature, have the ability to easily understand and learn about products, as well as the ability to pass this knowledge onto others. This person will be exceptionally organized with a keen ability to follow up on customer inquiries and leads. This position also has the potential to make sales and earn commission.

Responsibilities

• Provide service and support to customer base and sales force.
• Manage orders; confirm price, develop quotes, determine product availability, and lead time.
• Develop and maintain suite of sales reports for management \& salesforce.
• Liaison with marketing team to prepare necessary data sheets, sell sheets and other pertinent sales materials.
• Oversee and manage the syndication of product, service, and promotional content across all customer/reseller websites that sell our products
• Responsible for new product introductions (NPI’s) to our customers
• Maintain pricing and account data on ERP system, including special pricing.
• Maintain customer sales \& marketing agreements, including co\-op agreements.
• Interface daily with clients, account managers and internal departments to quickly resolve issues.
• Provide data analysis on the competitive environment, current product offering, customer needs. Collects and maintains market information.
• Prepare sales presentations and training materials for sales force.

Qualifications

• Bachelor’s degree in a business discipline
• Advanced expertise in Microsoft Office Suite, especially in MS Excel \& MS Powerpoint
• Experience working in an ERP environment, NetSuite a plus\+
• Experience with CRM’s, Hubspot a plus\+
• Strong written and verbal communication skills
• Outstanding interpersonal and communication skills with a high aptitude for providing excellent customer service
• Strong organizational skills. Must demonstrate the capacity to manage multiple projects and tasks simultaneously and in a timely manner.
• Must possess take charge attitude, be a self\-starter, and ensure projects are completed in full and on time

Jonard Tools provides a competitive compensation and benefits package, including:

• Retirement Plan: 401(k) \& Profit\-Sharing Company Contribution
• Paid Vacation/Sick time
• 9 Paid Holidays
• Shared Cost Medical, Dental and Vision
• Flexible Spending Account

Job Type: Full\-time

Pay: From $75,000\.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute

• Elmsford, NY 10523 (Required)

Work Location: In person