Director of Inside Sales | Contact Center & Revenue Operations

About This Role

Director of Inside Sales role leading a national contact center and inbound revenue operations function for a fast\-scaling franchise brand. Build and run an inside sales team combining voice AI and human agents. Drive industry\-leading booking and conversion rates. In\-office, San Antonio.

About JunkStart

JunkStart is the first and only pay\-by\-weight junk removal franchise in America. We're a fast\-scaling brand on a mission to build the largest and most trusted junk removal company in the galaxy, and we need help building the national Revenue Center that feeds every franchisee in the system.

The Role

This is a sales leadership role, not a customer service management role. You will own the inside sales and booking function end\-to\-end for the entire franchise system: people, performance, AI calibration, KPIs, and results.

You'll build it. You'll run it. You'll take calls yourself, ongoing. You'll hire and lead the team. Voice AI is a teammate, not a replacement, and you'll manage both to the same standard.

Reports to the Founder \& CEO. In\-office in San Antonio.

What You'll Own

• Speed\-to\-lead, booking rate, conversion rate, and full\-funnel performance
• Voice AI program management, calibration, and ongoing improvement
• Hiring, training, and managing human agents as the system scales
• QA program, call scripts, and agent performance
• Full SME on our tech stack (telephony, conversational AI, CRM, attribution)
• B2C inbound, B2B inbound and outbound call support
• Weekly Revenue Center reporting to the Operations department

What We're Looking For

• 5\+ years running a contact center, inside sales team, or revenue operations function
• Hands\-on operator: you've taken the calls, written the scripts, run QA reviews, and made the hard calls when performance wasn't there
• AI\-fluent: you use AI tools daily, and you've worked with or managed voice AI
• A builder: you've stood something up from scratch or rebuilt something broken, with numbers to back it up
• Strong opinions about KPIs
• Comfortable in ambiguity; the playbook isn't finished
• Long\-horizon: you want to be here for 5\+ years and grow with the brand from 2 to 200\+ locations

Nice to Have

• Franchise system experience (franchisor\-side)
• Home services, blue\-collar services, or trades industry experience

Compensation

• Competitive pay
• Health insurance
• In\-office, San Antonio

Pay: From $70,000\.00 per year

Benefits

• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person