Director - Sales Operations Americas

For our client, we are seeking a Director - Sales Operations Americas to join the team of a leader in the Information Technology space.

This leader will own sales operations across the Americas, with a strong focus on product availability, logistics coordination, and customer delivery execution. The role will partner closely with sales, finance, operations, and customer-facing teams to ensure accurate forecasting, smooth order fulfillment, and a strong post-sale experience. It is a highly cross-functional position that combines operational rigor, customer communication, and data-driven decision-making in a fast-growing technology environment.

The Director will also help strengthen onboarding and order-to-cash processes while supporting executive visibility through CRM discipline, reporting, and weekly business reviews.

Location: Remote

Compensation: $150,000 – $180,000 annually

Responsibilities

• Lead product availability and logistics across the Americas, ensuring alignment with the sales pipeline
• Provide the sales team with accurate visibility into product availability and logistics options
• Manage logistics for customer deliveries, including customs and trade compliance
• Engage with customers after the sale to communicate order status and resolve delivery issues
• Develop and improve the customer onboarding process from deal closure to initial use
• Lead weekly business meetings, driving accountability and follow-up on action items
• Influence CRM and onboarding processes, ensuring data integrity and effective tool usage

Qualifications

• 10+ years of experience in sales operations or supply chain at a B2B technology company, preferably in semiconductor or hardware environments
• Experience scaling sales operations in a growth environment, ideally from a smaller organization to a larger one
• Hands-on logistics management experience, including inventory and international shipping
• Proven CRM experience, preferably with Salesforce, including forecasting and reporting
• Experience with customer onboarding or order-to-cash processes in partnership with finance and operations teams
• Strong analytical skills with the ability to derive insights from data for executive decision-making
• Excellent communication skills for customer engagement and cross-time zone collaboration
• Bachelor's degree in business, operations, engineering, or a related field; MBA is a plus

Benefits

• Attractive compensation package including a pension plan and extensive employee insurances
• Opportunity to acquire company shares
• Dynamic and fast-growing international work environment
• Open culture that fosters creativity and innovation
• Collaborative ownership with freedom and responsibility in team dynamics

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.