Sales Operations Analyst

About This Role

Sales Operation Analyst

Scottsdale, AZ

The Sales Operations Analyst plays a critical role in aligning and optimizing LodgeLink's sales, marketing, and customer success processes to drive efficiency and revenue growth. This position ensures the seamless integration of data, tools, and workflows across departments, enabling informed decision\-making. By managing revenue operations initiatives, maintaining accurate performance metrics, and enhancing system efficiencies, the Sales Operations Analyst empowers teams to meet and exceed revenue targets while delivering exceptional value to our customers.

The ideal candidate is a detail\-oriented, systems\-minded analyst with 1–3 years of experience. You have hands\-on experience administering Salesforce, enjoy working with data, and possess intermediate to advanced Excel skills to transform complex information into clear, actionable insights. You enjoy solving problems, collaborating across teams, and continuously learning new systems while helping optimize tools, workflows, and reporting to support LodgeLink's growth.

Responsibilities

• Support \& Troubleshooting: Serve as the go\-to resource for resolving operational issues and providing exceptional customer support to Sales, Marketing, Customer Success and Executive leadership
• Data Management \& Analytics: Manage/consolidate large data sets with immaculate data integrity across systems; Transform complex data into compelling visual stories to enable robust strategic decisions
• Tool Optimization: Configure, enhance, and manage the daily operations of LodgeLink’s sales tech stack, including Outreach, Salesforce, ZoomInfo, and Regie.ai, ensuring optimal performance
• Process Improvement: Identify and implement opportunities to streamline workflows and enhance internal processes for greater efficiency
• Project Management: Manage multiple projects simultaneously, ensuring they stay on track, meet deadlines, and deliver results
• Reporting \& Dashboards: Create and maintain dashboards to monitor performance metrics, track KPIs, and uncover growth opportunities
• Cross\-Functional Collaboration: Act as a critical link between Sales, Marketing, and Customer Success teams, fostering alignment and effective communication

Qualifications

• Relevant Experience: 1–3 years of experience in Sales Operations, Revenue Operations, Business Operations, Business Analytics, MIS, or a related analytical role, preferably in a technology or B2B SaaS environment.
• Salesforce Administration (Required): Hands\-on experience administering Salesforce, including pulling and analyzing data, creating reports and dashboards, supporting user administration, maintaining data integrity, configuring fields, objects, page layouts, validation rules, and supporting day\-to\-day system administration and troubleshooting.
• Advanced Microsoft Excel (Required): Advanced proficiency in Microsoft Excel, with demonstrated experience working with large datasets using formulas, pivot tables, XLOOKUP/INDEX\-MATCH, data validation, and reporting to generate meaningful business insights and support decision\-making.
• Additional Systems Experience(Asset, not required): Experience with BI tools (Power BI or Tableau) and sales technologies such as Outreach, ZoomInfo, Salesloft, Gong, Regie.ai, or similar platforms is considered an asset. A strong curiosity to learn and optimize new systems is highly valued.
• Academic Achievement: Bachelor's degree in Business, Marketing, MIS or Operations.

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards \| Caring for our team is a priority, and we’re pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive options for benefits, with cost\-sharing between the company and the employee. 401K Matching program.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com

We are an Equal Opportunity Employer

Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: LodgeLink