Director, Health Market Partner Experience & Enablement

About This Role

Position Summary

This role is responsible for ensuring Pharmacy Health Market Partners (HMPs) are successfully onboarded, enabled, and adopted within the MacroHealth Marketplace.

As the owner of the post\-contract partner lifecycle, you will translate partner capabilities into clear, sellable, and operationally ready solutions that can be confidently brought to market by MacroHealth's buy\-side sales teams.

You will build trusted, strategic relationships with pharmacy partners — positioning MacroHealth as a go\-to resource for market intelligence and ecosystem development — while working cross\-functionally to ensure partners are ready, positioned correctly, and set up for successful delivery.

This role does not carry direct sales quota but is accountable for partner readiness, adoption, partner\-defined outcomes, and execution quality.

Core Responsibilities

Partner Enablement \& Activation

• Own onboarding, readiness, and activation of Pharmacy partners
• Define what is market\-ready vs. in development
• Align partners to marketplace expectations and standards
• Define the data flow required between partners and MacroHealth
• Document and standardize the implementation process for each HMP, working closely with Product and Activation teams for efficient onboarding

Partner Experience \& Relationship Management

• Serve as primary relationship owner post\-contract
• Treat partners as valuable sales channels — build trust so they feel confident recommending MacroHealth solutions and actively advocating for the platform
• Position MacroHealth as a trusted advisor on market strategy, providing partners with insights and perspective that reinforce our commitment to improving the ecosystem
• Schedule regular business reviews and structured touchpoints to understand how partners are adapting to market changes and to share relevant intelligence
• Maintain an ongoing, objective feedback loop with partners to assess platform performance from their perspective — not just MacroHealth's
• Drive partner engagement, satisfaction, and long\-term success
• Identify risks and opportunities across partner relationships

Market Intelligence \& Organizational Learning

• Collaborate with partners to learn about new capabilities, business practices, and market developments — documenting these learnings for broader organizational benefit
• Track and synthesize pharmacy market changes (e.g., drug reclassification, PBM structure shifts, biosimilar adoption) as surfaced through partner relationships
• Foster cross\-functional awareness so the MacroHealth organization understands partner capabilities, market positioning, and the value each partner brings

Partner Co\-Development \& Product Feedback

• Ensure partners are committed and actively involved in product development, including:
• Providing feedback on marketplace best practices and operational standards
• Sharing preferences for evaluation methods and performance measurement
• Collaborating on file sharing processes and data exchange design
• Suggesting ways to improve the ecosystem and simplify their experience
• Collaborate with the Portal team to enhance the partner portal and support seamless partner engagement

Solution Readiness \& Positioning

• Translate partner capabilities into clear, sellable offerings
• Define use cases, constraints, and appropriate buyer fit
• Ensure solutions are implementation\-ready and not overpromised

Cross\-Functional Execution

• Partner with Product, Pharmacy Marketplace, Operations, and Sales
• Align on readiness, integration, and launch planning
• Provide structured feedback to improve marketplace and partner quality
• Maintain internal resources and document programmatic nuances for each partner
• Serve as the escalation point for systematic partner issues, ensuring Account Management has a clear and reliable path for resolution
• Ongoing performance monitoring to ensure platform alignment

Go\-To\-Market Support

• Enable buy\-side sales teams with clear partner positioning and expectation setting
• Support complex opportunities requiring deep partner context

Success Metrics

• Time to partner readiness and activation
• Adoption by buy\-side sales teams
• Partner\-defined outcome metrics — clearly defined, tracked, and reported
• Partner performance, retention, and expansion
• Successful client implementations
• Accuracy of solution positioning and expectation setting
• Partner satisfaction and feedback loop engagement

Core Competencies

• Partner enablement and lifecycle management
• Translating complex solutions into clear, sellable offerings
• Strategic relationship management and channel advocacy
• Market intelligence synthesis and organizational knowledge transfer
• Strong judgment in evolving, ambiguous environments
• Cross\-functional collaboration and execution
• Working knowledge of clinical workflows, pharmacy operations, or PBM dynamics

Experience \& Background

• 8\-12\+ years in healthcare, partner management, or marketplace roles
• Experience in pharmacy, PBM, or healthcare technology preferred
• Proven ability to manage complex partner relationships and onboarding
• Experience working cross\-functionally across Product, Ops, and Sales

Compensation

• $155,000 \- $165,000 annual base salary plus bonus, equity, 401k match, flexible PTO and medical/dental/vision insurance.

Why you will love working here

• A people\-first culture where your work directly shapes how employees experience the company.
• The opportunity to blend technology, compliance, and human connection to create a modern People function.
• A chance to experiment with AI and automation to elevate efficiency and insight.
• Collaborative team that believes in continuous improvement.
• Direct impact on strategic growth and enterprise value creation.
• Executive\-level visibility and influence.
• Opportunity to architect and build at scale.
• Competitive compensation package including base salary, bonus, equity, comprehensive benefits, and flexible work options.
• Mission\-driven culture modernizing healthcare.

Our Comprehensive Values

Guided by a shared vision, MacroHealth unites around a strong set of values our team embodies every day.

We Are One Team

• We act as one team with our fellow MacroMates and customers
• We value humility, low ego, and collaboration
• We are All for One, One for All

Delivering on Our Promises

• We do the right thing
• We do what we say we will do
• We do it with a sense of urgency and transparency

Macro Thinking

• We challenge ourselves to think boldly, bigger, and into the future
• We lead with a growth mindset
• We act as a thought leader for the healthcare industry

MacroHealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.