Revenue Operations Manager - Equipment Repair

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council’s Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Manager of Revenue Operations – Equipment Repair will oversee two Electronic Revenue Equipment Repair work groups responsible for maintaining and repairing all fare collection related equipment and systems. These devices include ticket vending machines, electronic fareboxes and smart card readers on the bus and at rail platforms and all related fare collection systems including fare collection systems used by other Regional Transit Providers. This position must ensure continuous accurate and secure operations of the revenue collection equipment through developing and maintaining a well-trained staff utilizing standardized and efficient procedures and processes. Additionally, this position will manage the Stadium Events Staff (SETS) program.

This position will establish an 8-month eligibility list for current and future openings. What you would do in this job

• Manages two revenue equipment work units within Revenue Operations that are responsible for maintaining and repairing fare collection equipment and systems.
• Manages the Stadium Events Staff (SETS) program, which is responsible for staffing and customer support at major sporting and special events, including assisting customers with boarding trains and ensuring fares are paid.
• Coaches staff for excellence to meet objectives and develop skill sets, experience and enhance professional and personal development.
• Establishes unit/department strategic direction and annual goals and implements initiatives with objectively defined measures of process and outcomes.
• Develops, implements and monitors internal controls and operational processes to provide complete and accurate reporting and recording of department activities and transactions (including work orders, physical assets, keys, etc.).
• Troubleshoots department issues with staff. Engages and leads others in problem solving techniques to address challenges and concerns.
• Monitors related computer and equipment support systems and fare collection equipment to ensure the security and accuracy of the entire fare collection system.
• Establishes and maintains effective working relationships with internal and external customers, regional transit providers, and supports new customer initiatives to enhance customer service.
• Effectively manages procurement, processes of capital projects and contracts when needed to ensure controls and procedures are in place and addressed appropriately with the contracts and procurement staff.
• Develops, monitors and manages the capital and operating budget of two cost centers.
• Oversees and maintains the proper level of inventory required to support all electronic revenue equipment repair activity while ensuring systems and processes are in place and operating to control inventory levels and activity.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of progressive experience in business, accounting, financial analysis, operations management and/or electronics or mechanical repair and completed education in business administration, accounting, finance, electronic/mechanical engineering, operational management or related field AND at least three (3) years of experience in supervision/management or project management that includes: planning and monitoring budgets, employee/staff work direction and leadership, project management and experience with PeopleSoft or a similar financial system and/or electronic/mechanical repair.

• A high school diploma/GED with ten (10) years of experience AND three (3) years of experience in supervision/management or project management.
• An associate's degree with eight (8) years of experience AND three (3) years of experience in supervision/management or project management.
• A bachelor’s degree with six (6) years of experience AND three (3) years of experience in supervision/management or project management.

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience as a manager/supervisor for a similar size organization ideally serving a diverse unionized employee population.
• Managerial/supervisory experience in a department responsible for operating and maintaining electronic equipment or automated information systems.
• Advanced project management certification or training program
• Ability to work and collaborate in diverse, multicultural and inclusive environments.
• Experience developing, monitoring and managing capital and operating budgets.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of Generally Accepted Accounting Principles (GAAP).
• Knowledge of FTA Title VI requirements.
• Knowledge of accounting principles, reconciling of accounts and internal controls.
• Knowledge of mechanical and electrical principles.
• Skills in Microsoft Office software products and PC proficiency.
• Project management and/or process improvement skills.
• Ability to plan and lead projects to successful completion; including developing effective teams, delegating tasks, facilitate problem solving, establish project schedules, and manage budgets.
• Ability to lead staff, work groups, facilitate/negotiate with others.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Additional information

Union: Transit Managers and Supervisors Association (TMSA)

Grade: J

FLSA: Exempt

Safety Sensitive: No

Work Environment:

Work is performed in a standard office setting. Some positions may require travel between primary work site and other sites.

What steps the recruitment process involves:

1. We review your minimum qualifications.

2. We rate your education and experience.

3. We conduct a structured panel interview.

4. We conduct a selection interview.

If you are new to the Metropolitan Council, you must pass a background check, which verifies education and employment, covers driving record and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a background check which verifies education and employment if not verified previously. If the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards, you must pass a criminal background check. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires an accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources