Sr Manager, Demand & Deal Desk

About This Role

Company Description Mission Critical Group (MCG) is an end\-to\-end power solutions and services provider that accelerates time\-to\-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster \- without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil \& gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non\-negotiable. Mission Critical Group designs, manufactures and provides value\-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

Job Description

Sr. Manager, Demand \& Deal Desk

Commercial Operations \| Proposal Governance, Demand Management \& Process Design

The Senior Manager, Demand \& Deal Desk is a high\-impact, high\-visibility role at the center of how the organization captures, qualifies, routes, and executes commercial opportunities.

Reporting to the Sr. Director of Commercial Operations, this individual will design, build, and stand up a centralized commercial capability that transforms the end\-to\-end proposal process — creating structure, speed, and consistency where none exists today.

This is a true builder role. You will stand up a new function from the ground up — defining the intake model, establishing governance frameworks, and partnering with others to create the processes and tools that become the operating backbone for complex, multi\-business\-unit proposals. You will act as a neutral coordination hub between Sales, Engineering, Estimating, Finance, and Legal, bringing order to what is currently fragmented, people\-dependent, and reactive. In close partnership with the Commercial Strategy \& Operations Lead, you will help translate these processes into scalable field\-facing tools, training, and adoption mechanisms so the organization not only has better controls, but can operate within them consistently.

This is a roll\-up\-your\-sleeves moment. You will need to influence senior leadership to gain alignment and sponsorship while earning credibility with the teams in the trenches — estimators, engineers, and sales professionals — by demonstrating a working knowledge of the technical landscape and a willingness to dig into the details alongside them. You are not managing an existing playbook; you are writing it.

Career Opportunity

As the function matures, so will you. Upon successful implementation, this role is expected to evolve into broader commercial, sales, or operational leadership opportunities. The individual in this position will play a defining role in shaping how the organization scales its commercial operations and will have a clear pathway into Commercial Operations Leadership, Business Unit Leadership, or Strategy and Operational Leadership roles.

Key Goals

• Establish a single, consistent front door for all commercial demand — eliminating confusion, duplication, and lost opportunities
• Build and operationalize intake, qualification, routing, and governance processes that protect margin, reduce risk, and improve cross\-BU alignment
• Shield estimating and engineering capacity from noise, low\-value requests, and uncoordinated work
• Drive proposal quality, speed, and consistency through standardized workflows, templates, and AI\-enabled tooling
• Create a scalable, repeatable model that reduces dependency on individual heroics and positions the organization for sustainable growth

Key Responsibilities

Demand Intake, Qualification \& Routing

• Centralize intake of all inbound demand — web, marketing, events, trade shows, partners, and direct inquiries — and apply consistent qualification criteria before work enters the pipeline.
• Define and implement routing and booking rules to assign opportunities to the correct Center of Excellence, determine single\- vs. multi\-BU involvement, and select the appropriate financial entity.
• Apply technical knowledge and commercial judgment to assess scope, complexity, and feasibility — ensuring estimating teams receive only qualified, complete, and actionable requests.
• Establish Go/No\-Go frameworks and early\-stage screening to prevent wasted effort on non\-viable or low\-priority opportunities.

Proposal Governance \& Commercial Controls

• Own the proposal governance cadence — intake quality review, solution review, commercial review, and final approval — ensuring structured decision\-making at every stage.
• Design and embed Delegation of Authority (DOA) thresholds, approval sequences, and exception\-handling processes into the proposal workflow.
• Enforce pricing discipline, margin governance, and risk controls to protect profitability and reduce late\-stage surprises.
• Conduct RFQ compliance checks and ensure proposals meet customer requirements, internal standards, and submission deadlines.

Proposal Quality \& Standardization

• Develop and maintain standardized proposal templates (ROM and Hard Bid), BOM shells, pricing and margin matrices, and reusable narrative content.
• Eliminate content reinvention by building a governed content library with clear ownership across Legal, Finance, Product, and Marketing. Consolidate all content, pricing logic, and assumptions into a single, auditable submission package for each opportunity.

Cross\-Functional Coordination \& Influence

• Serve as the neutral coordination point between Sales, Engineering, Estimating, Finance, Legal, and Leadership — aligning scope, assumptions, timelines, and commercial terms before customer commitment.
• Facilitate structured handoffs and clear communication across functions, reducing ad\-hoc coordination that currently drains estimating and engineering capacity.
• Partner closely with the Commercial Strategy \& Operations Lead to convert proposal\-process requirements, governance rules, and workflow changes into seller\-facing guidance, playbooks, communications, and training that drive adoption.
• Build trusted relationships at all levels — from senior executives who sponsor strategic pursuits to the estimators and engineers who build the proposals.

Supplier Forms \& Commercial Administration

• Own customer and vendor onboarding packets, compliance forms, portal submissions, and NDA initiation — with defined SLAs and clear accountability.
• Remove administrative burden from numerous estimating and engineering teams by centralizing supplier\-facing processes that currently lack ownership.

Enablement, Automation \& Continuous Improvement

• Develop ROM resources, process guidance, and structured tools that enable Sales to independently manage standard bids — reducing unnecessary strain on proposal and engineering capacity.
• Partner with the Commercial Strategy \& Operations Lead to translate these tools into broader seller enablement, training reinforcement, and rollout plans that improve adoption and consistency across the field.
• Specify, oversee, and deploy AI\-enabled proposal tools, supplier\-form auto\-fill, and product selector configurations that eliminate repetitive manual tasks and accelerate throughput. Continuously refine processes based on real usage data, stakeholder feedback, and pilot learnings — evolving the model as the business grows.

Qualifications

Qualifications

• Bachelor's degree in Business, Engineering, or related field or equivalent experience
• 7\+ years in Commercial Operations, Proposal Management, Estimating, Sales Operations, or a related technical\-commercial function
• Working knowledge of estimating, engineering, or technical scoping processes — sufficient to read a one\-line, assess opportunity complexity, route work appropriately, and maintain credibility with technical teams
• Demonstrated ability to build new functions, processes, or capabilities from the ground up in environments without established playbooks
• Strong cross\-functional leadership skills with a track record of influencing senior executives and frontline teams alike
• Experience designing governance frameworks, approval workflows, or commercial controls
• Excellent communication and facilitation skills — able to translate between technical, commercial, and executive audiences
• Comfort operating in ambiguity while delivering tangible, near\-term results
• Familiarity with CRM platforms (Salesforce preferred), proposal tools, and ERP systems
• Demonstrated financial acumen — pricing strategy, margin analysis, and commercial risk assessment
• This role requires approximately 20% travel within the continental U.S.

Success Profile

A successful Demand \& Deal Desk Leader

• Builds with conviction and humanity — creates structure where none exists while respecting the perspectives of the people doing the work
• Earns trust through transparency — communicates clearly, aligns stakeholders honestly, and builds credibility through consistency and follow\-through
• Thinks like an operator and acts like an owner — balances strategic vision with a hands\-on willingness to solve problems, remove friction, and deliver results
• Brings technical and commercial credibility — understands the language of estimating, engineering, and proposal governance well enough to make sound decisions and lead with confidence
• Drives innovation with practicality — continuously looks for better ways to improve quality, speed, and scalability through process design, standardization, and smart tooling
• Leads with resilience and grit — stays resourceful, steady, and solutions\-oriented in a fast\-moving environment where ambiguity, change, and resistance are part of the build
• Is relentlessly reliable — follows through on commitments, protects capacity with discipline, and delivers both immediate wins and long\-term value the business can count on

Additional Information A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. DVM is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).