Director Sales Operations

About This Role

About NAES

At NAES, you’ll find engaging and challenging career opportunities across conventional power generation, renewable energy, energy storage, grid operations and complex industrial facilities. At every level of the company, our people share a common goal: to instill confidence in our clients through a steadfast commitment to safety, integrity, and the quality of our work.

NAES is largest independent operator of power facilities in the industry, managing more than 400 facilities and over 60 GW of generation under contract across the United States, Canada, Mexico and the UK. Powered by a team of roughly 4,000 people, we now support the full life cycle of energy and industrial plants — from development and construction through operations, optimization, digital transformation and decommissioning — giving our employees the opportunity to grow their careers while helping to modernize the critical infrastructure that keeps communities running.

Summary

The Director of Sales Operations is responsible for driving commercial effectiveness, process discipline, and scalable revenue performance across EP product lines. Lead the development and execution of sales operating plans, performance management frameworks, and commercial processes that enable profitable growth. Oversee CRM governance, analytics, marketing execution through external partners, and the Equipment Model (Asset Program) to ensure alignment with strategic objectives and future revenue opportunities.

Primary Duties

Sales Planning \& Strategy Execution

• Translate commercial strategy for EP product lines into actionable sales operating plans, including segmentation, ICP definition, territory planning, and market prioritization
• Lead the annual operating plan, including quota allocation, capacity planning, and revenue target alignment
• Ensure alignment between sales objectives and broader business goals

Performance Management \& Forecasting

• Lead sales planning and performance management, including budgeting, forecasting, pipeline governance, and KPI development
• Establish and manage a structured business review cadence to track performance, identify gaps, and drive accountability
• Improve forecast accuracy and pipeline visibility across the organization

Commercial Process Excellence

• Drive continuous improvement of the end\-to\-end ITO (Inquiry\-to\-Order) process, standardizing workflows and enhancing productivity, conversion rates, and cross\-functional alignment
• Partner with Sales, Operations, and Finance to streamline processes and remove bottlenecks

CRM \& Commercial Analytics

• Oversee CRM governance, data integrity, and system optimization
• Develop dashboards and reporting frameworks that provide leadership with actionable insights into revenue performance, margin trends, and pipeline health
• Ensure CRM adoption and alignment with commercial processes

Marketing \& Demand Generation

• Oversee marketing execution through external agency partners
• Ensure demand generation, brand positioning, and campaign initiatives align with target segments and commercial growth objectives
• Monitor campaign effectiveness and optimize marketing ROI

Equipment Model (Asset Program) Governance

• Design and govern a structured framework for the Equipment Model (Asset Program) as a virtual inventory platform
• Establish processes to source, vet, approve, and manage assets to support future sales opportunities
• Ensure alignment between asset strategy and commercial objectives

Change Management \& Organizational Enablement

• Lead change management initiatives across the commercial organization
• Drive adoption of new processes, tools, performance frameworks, and operating disciplines
• Foster a culture of accountability, data\-driven decision\-making, and continuous improvement

Working Relationships: The position this job reports to is VP, Sales Operations. Works regularly with Sales, Operations, Finance, external marketing partners, and senior leadership

Compensation

The initial compensation is $167,900 to $193,100

Job Qualifications

• Education: Bachelor’s degree in business, engineering, or related field from an accredited college or university recognized by the United States Department of Education or equivalent
• Preferred Education: MBA or advanced business degree
• Years of Experience:
• 10–15 years of experience in Sales Operations, Commercial Operations, or related roles within power generation, EPC, or industrial markets
• Demonstrated experience in sales planning, forecasting, CRM management, and performance analytics
• Strong understanding of commercial processes, including pipeline management and ITO workflows
• Experience supporting complex, multi\-million\-dollar commercial environments
• Preferred Experience:
• Experience in power generation, EPC, or industrial services environments
• Familiarity with marketing coordination through external agencies
• Experience with asset\-based or equipment\-driven business models
• Exposure to compensation planning and territory design
• Licenses/Certifications
• Software/Equipment Knowledge:
• CRM platforms (e.g., Microsoft Dynamics, Salesforce or equivalent)
• Business intelligence and reporting tools (e.g., Power BI, Tableau)
• Microsoft Office Suite (Excel, PowerPoint)
• Other Considerations:
• Strong analytical and problem\-solving skills
• Strategic thinker with strong execution discipline
• High attention to detail and operational rigor
• Ability to influence cross\-functional stakeholders
• Strong communication and leadership skills
• Change management and process improvement mindset

Fit for Duty

All employees will participate in the Fitness for Duty Program. This program includes a post\-offer physical examination and drug screening and post\-employment random drug screening. There are extensive smoking restrictions in and around the facility.

NAES Safe

Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times. Additionally, employees are required to adhere to all safety warnings and posted safety signs whenever on company property. Furthermore, employees must follow all NAES safety rules and procedures. Effectiveness in carrying out this responsibility is part of the evaluation of each employee’s performance.

• NAES is committed to a diverse and inclusive workplace. It is the practice of NAES to seek employees of the highest quality and to select individuals on the basis of merit and competence, without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, military status or affiliation protected under USERRA, or any other basis of discrimination prohibited by applicable local, state and federal law.*