Marketing Operations Specialist

About This Role

About the Role

We are seeking a Marketing Operations Specialist to support the execution and optimization of NAM’s digital marketing systems, campaigns, and reporting infrastructure. In this role, you will help manage marketing automation, campaign deployment, and performance tracking across digital channels while supporting the operational backbone of the marketing team.

Key Responsibilities

• Support management of NAM’s marketing technology stack, including HubSpot, Notion, analytics platforms, and marketing tools
• Build and deploy email and social marketing campaigns including automated lead\-nurturing workflows and lifecycle triggers
• Create and communicate monthly performance reporting on marketing initiatives, including campaign performance and lead generation outcomes
• Assist in developing marketing dashboards that track ROI, cost\-per\-lead, and conversion trends
• Manage CRM contact lists and segmentation while supporting data quality and compliance practices
• Coordinate editorial calendars, article outreach, and content production cycles
• Support website operations including routine updates and monitoring of SEO, page speed, and conversion metrics
• Maintain digital asset libraries for brand consistency

Qualifications

Required

• 2–5 years of experience in marketing, marketing operations, or digital marketing
• Experience with marketing automation platforms such as HubSpot or similar CRM tools
• Experience managing email campaigns and digital marketing workflows
• Familiarity with SEO performance monitoring and optimization metrics
• Strong analytical and reporting skills
• Strong organizational skills and attention to detail

Preferred

• Bachelor’s degree in related field
• Experience with Google Analytics 4 or marketing performance dashboards
• Experience with WordPress website management
• Experience with graphic design tools such as Canva or Adobe
• Experience supporting marketing technology systems and integrations

What We Offer

Salary: $33\.00 \- $38\.00 per hour (good\-faith estimate)

Benefits \& Other Eligible Compensation: Includes health, dental, vision, disability and life insurance, 401(k) plan with company match, paid time off, annual bonus, and additional voluntary benefits.

About Us

National Arbitration \& Mediation (NAM) is a premier provider of Alternative Dispute Resolution (ADR) services, delivering efficiency and results to clients throughout the U.S. and globally. Through its market\-leading technology and secure virtual and hybrid forums, NAM offers a streamlined alternative to traditional litigation. With an exceptional roster of neutrals and concierge\-level case administration, NAM is the ADR partner of choice for over 10,000 commercial entities and half the Fortune 100\.

National Arbitration \& Mediation (NAM) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.