Director of GTM Operations

Job Title: GTM Operations Director-37809461

Location: USA-Remote

Job Type: 3-5+ Month contract (Possibility of extension)

Expected Pay Range: $132-$137/HR on W2 (All inclusive)

Application Deadline: Applications are accepted on an ongoing basis until the position is filled.

Job Description

The GTM Operations Director is responsible for building and running the operating model that scales partner-delivered and embedded solutions, driving predictable growth, partner satisfaction, and compliant execution across geos and routes-to-market. The role acts as the operational “control tower” between partnerships, product, sales, finance, and legal.

What you will do in this role:

• Operational strategy and governance: Define and own the end-to-end operating model for partner solutions and embedded offerings (from partner onboarding and solution design through co-sell, billing, and support, seller compensation, and FY 27 planning).
• Support and run the rhythm of the business for partner and embedded motions, including QBRs, MBRs, pipeline and forecast reviews, and program health reviews Create and maintain clear governance, RACIs, and approval workflows for large/complex deals, non-standard terms, and new embedded constructs.
• Process, systems and tooling: Design, document, and continuously improve core processes across partner GTM, sales, finance, legal, and customer success to make it “easy to do business” with and through partners.
• Own the functional requirements and roadmap for supporting digital capabilities for partner and embedded-solution motions. Drive automation and standardization of workflows, minimizing manual touchpoints while maintaining appropriate controls and compliance.
• Performance management and analytics: Define success metrics and dashboards for partner and embedded solutions (e.g., attach and adoption rates, partner-sourced and influenced ACV, solution margin, partner health, time-to-launch) Lead forecasting and performance reviews for partner and embedded motions, providing insight and recommendations to executive and field leadership. Use data to identify bottlenecks and opportunities, prioritize improvements, and track the impact of operational changes.
• Cross-functional and partner collaboration: Partner with Product, Partnerships, Sales, and Finance to operationalize new embedded offerings and partner solutions, including packaging, pricing guardrails, and quote-to-cash design. Serve as the primary operational point of contact for key partners on topics such as deal execution, reporting, incentives, and program requirements.
• Coordinate with regional and route-to-market leaders to ensure global standards with local flexibility where needed.
• Risk, compliance, and quality: Ensure operational compliance with partner agreements, commercial policies, and relevant regulatory requirements across embedded and partner-delivered models. Define and maintain controls, documentation, and audit readiness for partner and embedded motions (e.g., discounting approvals, data sharing, incentives, and rebates). Monitor quality of execution and customer/partner experience, driving corrective action plans where needed.
• Partner Solution Consulting Operations: Lead operations for partner solution consulting, covering scoping, staffing, delivery governance, and post-implementation review for partner-led and embedded solutions. Partner with Partner Sales, Solution Consulting, and Services to support operational alignment across presales with delivery capabilities, minimizing delivery risk and rework. Establish KPIs for partner solution consulting; review performance regularly and drive actions to improve efficiency and impact

How to Apply - email [email protected] or call (904) 371-8442

Equal Employment Opportunity

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

Reasonable Accommodation

NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email [email protected].

Benefits

Based on employment status and assignment, eligible employees may receive benefits, such as Medical, Dental and Vision Insurance, Health Insurance, Disability Insurance, etc. Eligibility and benefit terms vary by assignment.

Other Important Terms

Applicants must be legally authorized to work in the United States.

Any employment offer may be contingent upon job-related screening, employment eligibility verification and other requirements permitted by applicable law.

Following a conditional offer of employment, candidates may be required to complete job-related background screening, which may include criminal history checks and/or drug testing, as applicable and permitted by federal, state, and local law.