Sales Operations Manager

Company Overview

Point Loma Electric, Plumbing, Heating & Air is a trusted, locally owned home services provider serving San Diego County for over 35 years. We are dedicated to delivering high-quality electrical, plumbing, heating, and air conditioning solutions with integrity, exceptional customer service, and honest communication.

General Manager / Director of Operations & Sales Point Loma Electric, Plumbing, Heating & Air | San Diego, CA

We are seeking an experienced home services leader with a proven track record of improving revenue, profitability, field productivity, and team accountability.

Point Loma Electric, Plumbing, Heating & Air serves residential customers throughout San Diego. We are hiring a senior manager to lead day-to-day performance across our electrical, plumbing, and HVAC operations.

This is a hands-on leadership role for someone who has successfully managed residential service and installation teams, developed effective managers, and delivered measurable business results. You must be comfortable working directly with field teams, examining job performance, coaching sales execution, and following through to hold team members accountable when standards are missed. We have a strong culture with a team and family oriented environment and a positive outlook and the ability to inspire and motivate others is key.

What you will own

• Revenue and profitable growth: Improve sales performance, conversion, average ticket, and completed revenue while protecting margins and delivering appropriate solutions for customers.
• Field productivity: Improve scheduling, job readiness, labor utilization, installation completion times, and coordination between sales, service, and installation.
• Accountability: Establish clear expectations, review performance consistently, coach employees, and address underperformance.
• Leadership development: Build capable department managers and field supervisors who take ownership of their teams’ results.
• Installation quality: Reduce recalls, prevent incomplete handoffs, and enforce documentation, commissioning, and quality standards.
• Customer experience: Ensure clear communication, reliable follow-through, professional workmanship, and prompt resolution of concerns.
• Financial discipline: Manage labor, materials, discounts, job costing, and collections with a clear understanding of their effect on profitability.
• Organizational execution: Align customer service, dispatch, sales, purchasing, and field operations around shared priorities.

Required experience

• Significant senior leadership experience in residential home services, including HVAC, plumbing, and/or electrical service and installation.
• A demonstrated record of managing field teams and improving their performance.
• Direct responsibility for revenue, budgets, gross profit, and operating results.
• Experience leading managers, supervisors, technicians, installers, customer service, and dispatch.
• Strong command of home services sales processes, scheduling, job costing, and operational reporting.
• Experience using ServiceTitan or a comparable home services management platform.
• Evidence of successfully improving an underperforming operation or leading a business through substantial growth.
• Strong hiring, coaching, performance management, and follow-through skills.

Experience leading a business with multiple trades is strongly preferred.

Proven results matter

Candidates should be prepared to explain:

• The size, revenue, and team structure of the operations they managed.
• Their starting performance, the changes they personally implemented, and the results achieved.
• Measurable improvements in revenue, margins, productivity, conversion, installation efficiency, or recalls.
• How they addressed underperforming employees and managers.
• References who can substantiate their leadership and results.

What success looks like

A more productive field team. Stronger managers. Consistent sales execution. Better-prepared installations. Fewer preventable callbacks. Reliable completion and collections. Profitable revenue growth supported by clear accountability throughout the organization.

To apply

Submit your résumé and a brief summary of two or three measurable business improvements you personally led in a residential home services company. Include the scope of your responsibility, the timeframe, and the results.

Competitive base pay with performance based incentives.

Pay: $100,000.00 - $200,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• management: 5 years (Required)

Location:

• San Diego, CA 92123 (Required)

Work Location: In person