Global Sales Operations Lead

About This Role

This role requires a strong background in sales or revenue operations and an understanding of how professional services or agency new business works. They will be familiar with pipeline methodology, forecasting models, CRM administration and the commercial mechanics of deal structuring and pricing governance. They will be comfortable building reporting from the ground up, interrogating pipeline data to identify conversion bottlenecks, and presenting clear performance insight to senior leadership.

They will be working with local growth, commercial, finance and global new business teams to embed a consistent operating rhythm across the global sales organisation.

Success criteria

• A single, accurate and trusted global pipeline covering all production new business opportunities
• Forecast accuracy that leadership can plan against, with clear visibility of risk and coverage by quarter
• A defined, documented and consistently adopted sales process across all markets, partnering with other teams within Publicis Groupe such as GCL and Market Leads

Measurable improvement in win rates, cycle times and new business conversion across both organic and new opportunities *

• Own the global new business pipeline: tracking, qualification, hygiene and reporting across all regions and markets
• Design, document and govern the end\-to\-end sales process, from lead capture and qualification through to close and client handover
• Own the CRM and sales technology stack: configuration, adoption, data quality and integration with finance, commercial and reporting systems across the Groupe
• Deliver accurate revenue forecasting and regular pipeline reporting to the Global Chief Growth Officer and Groupe leadership, with a clear view of risk, coverage and conversion at every stage. The role involves both hands\-on management of the global pipeline and designing the processes and tooling that raise the standard of sales operations across all markets
• Define and track the growth KPIs that matter: win rates, sales cycle times, pipeline coverage, average deal size and revenue attainment by region and capability
• Manage opportunity allocation, target setting and commercial governance in partnership with Groupe Business Development Leads, commercial and finance teams
• Run win/loss reviews and post\-pitch analysis on major global and large\-scale opportunities, feeding learnings back into the growth process
• Build and maintain the global sales enablement toolkit: credentials, case studies, pricing references and pitch assets, version controlled and consistently deployed across markets

An organiser, an analyst, a do\-er.

This role requires an operationally rigorous person with a deep understanding of how new business pipelines work, as well as how sales operations connects to commercial, finance and client teams. Process and data sit at the heart of what this role does, but to succeed in 2026 and beyond, process must enable rather than constrain, which means we need somebody who can build systems that growth teams actually want to use. They will think truly end\-to\-end, considering how pipeline data, forecasting and reporting need to be structured across different markets and integrated with our central capabilities. They must be able to turn messy operational reality into clean, decision\-ready information for leadership.

Candidate Profile

• Minimum 8 years experience in sales operations, revenue operations or commercial operations
• Deep understanding of CRM platforms (ideally including Monday.com and SalesForce), pipeline management and forecasting methodologies
• Ability to function at both operational and strategic levels
• Happy to work in a lean team and manner, resourceful, independent
• Ability and want to multi\-task: adapt and respond to changing requirements
• Experienced with liaising with senior stakeholders worldwide, both inside the company and outside
• Strong analytical capability: advanced Excel, reporting and dashboarding tools (Power BI, Tableau or similar)