Sales Operations Coordinator

About This Role

Job Description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e\-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce’s loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers. If you want to join a dynamic team please apply. Cartera Commerce is based in Lexington, Massachusetts.

Job Summary

The Sales Operations Coordinator supports the Merchant Services Team by monitoring and maximizing content across client shopping programs. S/he will support the implementation and integrity of merchant offers and promotional assets in order to provide the best customer experience. The Sales Operations Coordinator drives revenue opportunities for Cartera’s merchant partners by validating and managing advertising placements across the Cartera network of shopping programs. S/he is cross\-trained in all Merchant operations to support overall business needs at any time.

Key Responsibilities

• Partner with Sales and Marketing to build campaigns, analyze and report on campaign performance
• Collaborate with Sales and Merchant Operations teams to maximize sell\-through velocity and ensure offer accuracy across the Cartera network
• Assist Account Managers with the purchase and execution of advertising placements
• Support all inventory and campaign management using Salesforce
• Conduct sales forecasting and reporting
• Manage merchant research process in conjunction with test transaction, customer care and back\-office operations teams.
• Add merchant specific offers into the content management tool
• Work in a support role on special projects, new merchant/client launches and promotions
• Work with the merchants and Account Owners to ensure completion of accurate merchant content information online
• Support the Merchant Services and Account Management teams to ensure that member rewards rates and merchant placements are accurate
• Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
• Interact with merchant partners to provide account management support
• Communicate successes, opportunities and solutions to Account Owners to drive results

Qualifications

• Strong organizational skills
• Excellent communication skills, both written and verbal
• Attention to detail \& accuracy, adheres to deadline
• Strong analytical and quantitative skills
• Creative and innovative problem\-solving skills \- dissect and determine root causes of problems and propose solutions
• Professional, bright, and customer\-focused
• Sense of humor and a great attitude

Minimum Requirements

• Minimum Bachelor's degree (B.A. or B.S.) from a four\-year college or university
• 0\-3 years relevant work or internship experience in online marketing/retail/e\-commerce

\#LI\-CW1

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance \- Only be satisfied with complete success \- Kaizen

Passionately Professional \- Take an uncompromising approach to your work and be determined to be the best

Hypothesize \- Practice \- Validate – Shikumika \- Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction \- The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! \- Always be conscious of time \- take charge, set clear goals, and engage your team

• Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.*

• At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job\-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.*

USD $47,142\.00 \- $79,920\.00 annually