Sales Operations Leader

Why Scott Safety

At Scott Safety, the work we do serves those who rely on our equipment to help keep them safe when it matters most. Across our business, our people turn expertise, innovation, and strong execution into products and experiences customers can depend on. Whatever your function, your contribution helps us serve customers and advance that purpose.

The Impact You Will Make

The Sales Operations Director serves as the operational backbone of the commercial organization, building the systems, insights, and processes that enable profitable growth. This role partners across Sales, Marketing, Finance, Customer Service, and Product Management to improve decision-making, strengthen commercial execution, and create visibility into business performance.

• Commercial Performance & Business Insights: Own commercial forecasting, analytics, and performance measurement across bookings, revenue, pipeline, and sales productivity. Transform data into actionable insights that improve decision-making, identify growth opportunities, and create accountability across the commercial organization.
• CRM, Data & Commercial Systems Leadership: Lead the strategy, governance, and optimization of Salesforce and the broader commercial technology ecosystem. Ensure data integrity, process consistency, and a reliable single source of truth across CRM, ERP, reporting, and analytics platforms.
• Sales Process & Productivity Excellence: Design and continuously improve commercial processes, opportunity management practices, reporting frameworks, and operating rhythms that increase efficiency, forecasting reliability, and sales effectiveness while reducing unnecessary complexity.
• Territory, Incentive & Commercial Planning: Lead territory design, account segmentation, quota methodologies, and incentive administration to align resources with business priorities, improve market coverage, and support profitable growth.
• Pricing Strategy & Commercial Governance: Partner with Finance and Product Management to strengthen pricing discipline, margin performance, and commercial decision-making through effective pricing governance, policy management, and analytical support.
• Cross-Functional Commercial Partnership: Collaborate with Sales, Marketing, Finance, Operations, Customer Service, and Product teams to align commercial strategy with operational execution, support business planning, and drive continuous improvement across direct and channel sales organizations.

Qualifications

Minimum

• Bachelor's degree in Business, Finance, Marketing, Operations, Analytics, or a related field.
• 8+ years of experience in Sales Operations, Revenue Operations, Commercial Operations, or related commercial leadership roles.
• Experience leading forecasting, CRM strategy, sales analytics, reporting, and performance management initiatives.
• Demonstrated ability to partner effectively with Sales, Marketing, Finance, and Operations leaders to influence business decisions and drive results.
• Strong analytical, project management, problem-solving, and organizational skills.
• Advanced proficiency with CRM, ERP, business intelligence, and reporting platforms.

Preferred

• Experience in manufacturing, industrial, safety equipment, distribution, or channel-driven business environments.
• Experience supporting complex B2B sales organizations, distributor networks, and long sales-cycle environments.
• Experience with Salesforce, SAP, or other enterprise technology platforms.
• Experience with pricing strategy, incentive design, territory planning, and commercial transformation initiatives.
• Familiarity with AI-enabled sales productivity, analytics, and automation tools.

Scope & Key Relationships

• Direct Reports:
• Key Internal Partners: Sales, Marketing, Finance, Operations, Customer Service, Product teams
• Key External Partners: Distributors, Channel Partners, CRM and Technology Providers, Commercial Analytics Vendors.

Working Conditions & Essential Job Requirements

• Physical Requirements: Ability to work at a computer for extended periods, communicate effectively with cross-functional teams, and occasionally travel or move throughout office, engineering, manufacturing, or customer-site environments. Must be able to perform essential job functions with or without reasonable accommodation.
• Work Environment: This role is required to work on-site at the Monroe, NC facility and is not a remote role.
• Travel: [ ]
• Other: Must be authorized to work in the country of employment without current or future employer sponsorship.

Compensation & Benefits

At Scott Safety, we value our employees and are committed to providing a comprehensive benefits package that goes beyond just a paycheck. We believe that taking care of our team members is essential to fostering a healthy and motivated workforce. When you join Scott Safety, you can expect a wide range of benefits designed to enhance your being and support your career growth. Here are some of the benefits you can look forward to:

• Medical & Dental Insurance
• 401(k) with Company Match
• Company Paid Holidays + Personal Holidays
• Vacation Days
• Bereavement & Caregiver Leave
• Employee Assistance Program (EAP)
• Employee Discount Program
• Tax Advantaged Account (HSA)
• Paid Parental Leave
• Company Paid Basic Life/AD&D Insurance
• And more! Scott Safety is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.