Sales Operations Analyst

About This Role

Job Context

The Sales Operations Analyst supports the day\-to\-day operational needs of Simpro’s sales organization from our Miami office. This is a hands\-on role at the heart of how our sales team runs — owning data quality in our CRM, keeping pipeline information accurate, and serving as a go\-to resource for reps and managers who need things done quickly and correctly. It’s a great opportunity for someone early in their career to learn how a SaaS sales organization operates

from the inside, sharpen strong Excel and CRM skills, and build a foundation for growth into

more senior RevOps, analytics, or sales roles over time.

The right person is detail\-oriented, genuinely enjoys working in spreadsheets, and takes pride in being the person the sales team can count on.What You’ll Do

• Own day\-to\-day CRM maintenance in Salesforce, including account ownership updates, opportunity data cleanup, territory adjustments, and contact record hygiene.
• Work extensively in Excel to organize, reconcile, and analyze sales data — this is a core part of the role.
• Pull lists, build reports, and prepare data files to support sales campaigns, territory planning, and leadership requests.
• Serve as a first point of contact for sales reps and managers on operational requests (account lookups, data corrections, access issues, process questions).
• Support regular sales rhythms, including preparing materials for pipeline meetings, forecast calls, and QBRs.
• Assist with quota and commission tracking inputs, ensuring underlying data is accurate and reconciled.
• Help administer sales tools — user provisioning, basic configuration updates, and first\-line troubleshooting.
• Identify data quality issues and process gaps, and partner with the RevOps team to resolve them.
• Contribute to documentation of sales processes and workflows to help the team operate more consistently.
• This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group

What You’ll Bring

• At least 1 year of professional experience in a business, operations, sales support, or administrative role.
• Bachelor’s degree in Business, Economics, Communications, or a related field.
• Strong Excel skills are required. You should be confident with VLOOKUP/XLOOKUP, pivot tables, IF statements, text functions, and cleaning up messy data independently.
• Exposure to a CRM system (Salesforce strongly preferred) through work experience, internships, or coursework.
• Exceptional attention to detail and a strong sense of ownership over the quality of your work.
• A service\-oriented mindset — you enjoy helping people and take pride in quick, accurate follow\-through.
• Clear written and verbal communication skills.
• Comfort juggling multiple requests and priorities in a fast\-paced environment.
• Based in or willing to work from our Miami office.
• Exposure to SaaS or subscription\-based businesses is a plus.
• Interest in growing into a more senior RevOps, analytics, or sales role over time is a plus.

What We Can Offer You

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD\&D; and Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training \& internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards
• Click here to find out more about working at Simpro Group!

Our Core Values

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange \& ClockShark are equal opportunity employers with a best\-of\-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non\-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

• Please note, no agencies will be accepted in the recruitment of this role.

Welcome

Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer\-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth\-minded, constantly learning and evolving. And most of all, we celebrate our successes together!

About Us

Simpro Group provides best\-in\-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry\-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo \& BigChange provide comprehensive field service management software for growth\-minded trade and field service businesses, while ClockShark specializes in time\-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data\-driven insights to fuel decision\-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.

Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.

Headline: Important Recruitment Fraud Alert

Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants.

These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment.

We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.