Senior Revenue Operations Analyst

About This Role

Job Function: Sales The role: Job Summary

The Senior Revenue Operations Analyst owns core revenue planning and performance analytics for NORAM, including forecasting operations, quota planning analysis, sales performance insights, and executive\-ready reporting. This role provides the analytical foundation for forecast validation, attainment modeling, quota allocation, pipeline health insights, seller productivity analysis, and planning recommendations across Microsoft, AWS, ITXM, Marketplace, Services, and Multivendor motions.

This role serves as a strategic analytical partner to Sales Leadership, Finance, Marketing, Customer Experience, Global Revenue Operations, and Business Excellence, translating complex business questions into clear insights, planning models, and recommendations that influence revenue execution, sales coverage, quota design, and GTM priorities.

This role is essential to the continued transformation of SoftwareOne, enabling consistent forecasting, unified sales cadences, clear and fair quota setting processes, improved operational visibility, and data\-driven performance management in a rapidly evolving business environment.

Role \& Responsibilities* Own analytical modeling, scenario planning, and quota allocation analysis to support annual and mid\-year quota setting across NORAM sales teams.

• Own the NORAM forecasting rhythm, including forecast dashboard governance, forecast data validation, pipeline health analysis, and recurring forecast insights.
• Lead preparation of weekly, monthly, and quarterly forecast, pipeline, and sales performance insights for frontline managers, regional leadership, Finance, and executive stakeholders.
• Analyze historical attainment, seller productivity, account potential, territory composition, pipeline generation, and growth expectations to inform quota recommendations.
• Analyze sales performance trends across segments, territories, sales motions, strategic initiatives, and priority solution areas to identify risks, opportunities, and recommended actions.
• Partner with the Revenue Operations Specialist on territory planning, account segmentation, whitespace analysis, and customer coverage inputs required for quota planning, capacity analysis, and performance reporting.
• Serve as a strategic analytical partner to Sales Leadership, Finance, Marketing, Customer Experience, Business Excellence, and Global Revenue Operations, translating business questions into insights, planning models, and recommendations that influence revenue execution and GTM priorities.
• Lead analytical support for forecast reviews, pipeline discussions, quota planning, QBR preparation, GTM initiative reviews, executive reporting, and strategic planning conversations.
• Own reporting governance, data validation, and KPI alignment across CRM and revenue systems to ensure consistency, integrity, and reliability for forecasting, quota planning, sales performance, and revenue insights.
• Partner with Global RevOps, IT, Data, and Finance teams to align definitions, KPIs, reporting standards, automation opportunities, and governance processes that reduce manual effort and improve decision quality.
• Travel 10% required

What we need to see from you: What you offer* Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decision‑making, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.

• 7\-10 years of experience in Revenue Operations, Sales Operations, Business Intelligence, Sales Analytics, FP\&A, or related analytical roles within B2B technology, cloud, SaaS, or IT services organizations.
• Proven ability to own the analytical foundation for annual and mid\-year quota setting, including quota allocation modeling, attainment and productivity analysis, territory capacity assessment, scenario planning, assumption documentation, and cross\-functional alignment with Sales Leadership, Finance, and the broader Revenue Operations team to ensure quotas are transparent, equitable, and actionable.
• Strong expertise in CRM reporting platforms (Salesforce or Microsoft Dynamics), Power BI, Excel, and data modeling.
• Experience using AI productivity tools (Claude, ChatGPT, Microsoft Copilot) to support data analysis and development of workflows.
• Experience supporting forecasting, pipeline management, sales performance analysis, and executive reporting.
• Strong analytical and problem\-solving skills with the ability to synthesize large datasets into actionable business insights and recommendations.
• Experience partnering cross\-functionally with Sales Leadership, Operations, Finance, and Customer Experience teams.
• Ability to translate ambiguous business questions into clear analytical solutions and simplify complex concepts for varied audiences.
• Strong communication and presentation skills, including experience preparing executive\-level business reviews and leadership presentations.
• Experience with forecasting methodologies, pipeline analytics, coverage models, sales motion metrics, and operational reporting standards.
• Familiarity with data governance, process optimization, territory planning, segmentation analysis, or forecasting processes.
• Highly organized with strong attention to detail, the ability to manage multiple priorities in a fast\-paced environment.

• The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.*

Success Criteria* NORAM forecasting dashboard and core revenue reporting are utilized as trusted sources of truth for forecast reviews, pipeline inspection, quota planning, and leadership decision\-making.

• Forecast reporting cadence is consistent, accurate, and actively used by Sales Leadership, Finance, Regional Leadership, and executive stakeholders.
• Quota planning model and supporting assumptions are documented, transparent, and aligned across RevOps, Finance, and Sales Leadership.
• Leadership has improved visibility into seller productivity, attainment trends, territory capacity, quota risk, and leading indicators that support coaching, pipeline creation, deal progression, and resource allocation.
• Forecast accuracy, pipeline hygiene, and reporting consistency improve measurably through clearer governance, data validation, and forecast discipline.
• Key revenue planning processes have stronger governance, reduced manual effort, clearer ownership, and aligned definitions across key stakeholders.
• Sales leaders receive clear, actionable insights and executive\-ready narratives that help them prioritize coaching, pipeline creation, deal progression, resource allocation, and GTM execution.

First 90\-day priorities include: assessing the current NORAM forecast process and dashboard, documenting forecast cadence and data validation, developing the quota planning framework, establishing seller productivity and attainment baselines, and delivering executive\-ready insights on pipeline health,forecast risk, attainment trends, and GTM performance.

Organizational Alignment* The Senior Revenue Operations Analyst role reports to the Director of Revenue Operations for NORAM.

• Collaborates closely across Business Excellence functions including Revenue Operations, Revenue Enablement, Customer Experience, Finance, Marketing, and Sales Leadership.
• Partners with Global RevOps, IT, Data, and strategic stakeholders to support business initiatives and operational priorities.

What we offer

• Generous pay with bonus structure (quarterly or bi\-annual depending on the role)
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
• - Full suite of medical coverage with A\+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident \& Critical Illness
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
• Access to EAP and concierge services plus pre\-paid legal at no cost
• Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
• Employee stock purchase plan
• Learning and development opportunities galore, tuition reimbursement, and much more!
• Specific to Nashville and Milwaukee\-based office employees: company\-paid parking

Winning culture, inclusive environment, and friendly people all over the world

A remote\-friendly organization, with colleagues working remotely either part or full\-time

Target compensation for this role will be $140K \- $155K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI\-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000\+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world\-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose\-driven culture where your ideas matter, your growth is supported, and your career can go global.

Accommodations

• SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision\-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.*At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.