Coordinator, Hatter1Card Services & Residential Business Operations CL6925

About This Role

JOB

This position is primarily responsible for the day\-to\-day operations, coordination of product, services, and maintenance of the University Hatter1Card Services. This role's responsibilities include, but are not limited to, issuing campus identification cards, processing meal plans and Hatterbucks, and coordinating residence hall security access in conjunction with IT and Public Safety. This position leads financial and budget services for Residential Living \& Learning and supports business operations of administrative functions for housing operations.Residential Living and Learning utilizes a residential curricular approach to enrich student learning and foster inclusive and engaging communities. Through this framework, a defined set of learning goals and outcomes guide our team to stay focused on the established Educational Priority: As a result of living on campus, Residential students will develop their personal growth, independence, social responsibility, and sense of belonging.Essential Job Functions and Responsibilities: Employment duties include, but are not limited to: Oversee the development, enhancement, and management of university ID card database systems, including provisions for system backups, maintenance, database integrity, and data securityManage the issuance and replacement of all campus ID cards in various card systems Assign and adjust meal plans and Hatterbucks for students and coordinate information with University dining services providerManage cash, cash\-related receipts, accounts receivable, credit functions, and office revenue for Hatter1Card operationsMaintain and update Hatter1Card webpages, communications, policies, and social media educationServe as a primary liaison with software and hardware vendors to ensure quality user experience, resolution of problems and issues, and compliance with contractual obligationsResponsible for daily department budgetary tasks such as purchasing, requisitions preparation; managing department purchase orders, internal/external invoices, contracts, tracking all departmental budgets, petty cash, journal reconciliation in Banner, and make travel arrangements for department staffMaintain the operational, training, and residential programming budget tracking systemMaintain departmental information, users, and access to university software including S2 access control systemLead S2 access management at beginning and end of terms (activate and deactivate, discrepancy reporting)Serve as the primary point of contact with all hardware and software vendors related to the campus card and meal plan technologyAudit and maintain database integrity and troubleshoot cardholder problemsImplement and preserve internal business processes, forms, and documentsWork closely with university offices (especially IT, Dining Services, Public Safety, One Stop, and Facilities) to ensure system integrity with respect to all data, transactions, and communicationsServe as the department budget liaison and participates in the development of annual operating budgetsManage billing processes for housing operation processes including extended stay, residency exemptions, animal friendly fees, and associated discrepancy reporting Assist with Housing Operations and Administrative Services processes during high traffic timesAssist the Assistant Director of Assignments, Data and Logistics in the management of billing functions relating to room assignments, housing selection, room change, and room inspections processes as it relates to the MyHousing housing softwarePerform other administrative services position specific functions as assignedRequired Knowledge, Skills, and Abilities: The knowledge, skills, and abilities for this role include: Experience with budget planning and regular auditingAbility to work independently with a high degree of initiative and collaboration as a part of a small and innovative teamMaintain a positive outlook and motivated to learn new skills and technologiesClear communicator with ability to convey information in a concise mannerAble to maintain confidentiality and monitor appropriate information security measuresStrong interpersonal skills with ability to establish and maintain effective working relationships with department stakeholders (e.g., students, staff, faculty, alumni, vendors, etc.)Outstanding organizational skills with ability to work without supervisory interventionAble to work well under pressure and multi\-task effectively; must be flexible and adaptable to changing conditionsDemonstrated ability to connect and build meaningful relationships with diverse identitiesUnderstanding of privilege, power, marginalization, and oppression and how those manifest personally, interpersonally, structurally, and institutionallyAbility to walk and climb stairs; many buildings have multiple floors with stairs and no elevatorsRequired Qualifications: This position requires: High school diploma or equivalentThree years of office management, customer service, and budget experience Demonstrated commitment to justice, equity, diversity, and inclusionBasic computer skills and experience with Microsoft Office Suite including Outlook, Word, Excel, and Power Point. Ability to attain Microsoft Office Excel Certification within first six months Ability to work occasional department special events that occur during evenings and/or weekendsIdeal Candidate Qualifications: Some college experienceAbility to develop systems solutions for operational problemsIntermediate experience with Microsoft Office Suite including Outlook, Word, Excel, and Power PointDesire to work within a team of professionals to create and maintain an effective residential living programWork Environment: Work is generally performed in a well\-lit, temperature\-controlled indoor environment with occasional exposure to the outdoors or any number of elements. Work authorization sponsorship may be available for this position. However, sponsorship is contingent upon the non\-applicability of the visa petition fees outlined in the relevant Executive Order signed September 19, 2025\. Due to the recent federally\-mandated increased financial expense, the university is not in a position to absorb this significantly increased cost of sponsorship for new H\-1B petitions at this time. International candidates are encouraged to apply, but should be aware that eligibility for sponsorship will be evaluated in accordance with current U.S. immigration regulations and institutional policies.