Director of Marketing Operations – Remote

About This Role

Symetra is seeking a Director of Marketing Operations to help marketing operate more clearly, efficiently, and predictably at scale. This role plays a critical part in how strategy becomes execution—bringing structure to complex work, improving delivery, and helping teams adapt and perform in a constantly changing environment.

About the role

As Director of Marketing Operations, you’ll define and lead how marketing work gets planned and delivered across the enterprise. You’ll partner closely with senior leaders to translate priorities into action, guide tradeoffs, and strengthen execution across highly cross‑functional teams.

This role is ideal for a leader who thrives in ambiguity, enjoys building clarity where none exists, and knows how to drive meaningful change without over‑engineering process.

What you will do

• Lead the Marketing Operating Model
• Define and evolve how marketing work is planned, prioritized, and executed at scale
• Partner with senior leaders to translate strategy into delivery, including sequencing, capacity planning, and prioritization
• Establish scalable planning and intake frameworks that bring clarity to complex work
• Enable Strong Execution \& Delivery
• Improve visibility, alignment, and predictability across cross‑functional initiatives
• Identify risks and dependencies early, helping leaders make informed tradeoffs
• Reduce rework and friction through better planning and execution discipline
• Build and Lead the Marketing Operations Function
• Lead and develop a team of marketing operations and program management professionals
• Set clear expectations and standards while allowing flexibility for different teams and needs
• Foster accountability, collaboration, and continuous improvement
• Drive Innovation \& Responsible AI Adoption
• Identify opportunities to improve efficiency through automation, AI, and modern ways of working
• Partner with marketing, analytics, and technology teams to deliver practical, high‑impact solutions
• Ensure innovation is aligned to business needs and implemented responsibly
• Manage Vendors \& Partners
• Oversee key marketing vendors and partners, ensuring quality, performance, and cost effectiveness
• Partner with Procurement and Finance on budgeting, forecasting, and contracts

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” \- Stephanie F., VP Customer Service \& Operations

"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they can not see in themselves. You may be over qualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." \- Ruby S., Associate EDX Analyst

What we offer you

Benefits and Perks

We don’t take a “one\-size\-fits\-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full\-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $141,600 \- $236,000 plus eligibility for annual bonus program

Who You Are

• 12–15\+ years of experience in marketing operations, program management, or related leadership roles
• Proven ability to design and evolve operating models that support scale and change
• Comfortable leading through ambiguity and influencing senior stakeholders
• Strong judgment around prioritization, sequencing, and tradeoffs
• Experienced people leader who builds trust and develops talent
• Able to simplify complex ideas and communicate clearly at all levels
• Familiar with modern marketing workflows, digital practices, and martech ecosystems
• Experience with AI, automation, or operational innovation is a plus
• High school diploma required; college degree preferred.

Travel

Required Training \& Professional Development

All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in\-person training. The in\-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations

Symetra is committed to providing equitable access to all job\-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products\-and operate our company\-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements:As a remote\-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial\-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity VerificationSymetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered