Head of Business Operations

About This Role

The Glam House is a growing, multi\-location business investing heavily in operations, leadership, and long\-term scalability. This role is designed for someone who wants to help build that foundation, not just maintain it.

People \& Performance

Influence hiring, onboarding, training, and performance strategies.

Build and support high\-performing teams across all locations.

Identify gaps, proactively solve problems, and create scalable processes that support growth.

As out Business Operations Leader, you won't simply manage day\-to\-day performance, you will help define how the business operates. From systems and structure to team alignment and execution, your impact will be felt across every location.

Key Responsibilities

Operations \& Leadership

Lead business operations across four salons, maintaining full visibility into performance, trends, and clear communication.

Drive operational standardization and efficiency while fostering a strong, consistent culture across all locations.

Business Operations Execution

Oversee day\-to\-day operational infrastructure across all locations, including systems for services, pricing, and scheduling.

Ensure consistent execution of processes that support both the team performance and guest experience

Manage and optimize booking systems, workflows, and operational tools.

Guest Experience \& Communication

Oversee high\-volume guest communication across phone, text, and social platforms.

Ensure seamless booking, scheduling, and exceptional client experience

Support front desk operations and elevate service standards across all locations

What We're Looking For

2\-4 years of experience in business or operations management, preferably in a multi\-location or service\-based environment

Associate Degree Required

Strong operational and systems\-thinking mindset, with experience managing data, tools, or platforms

Excellent communication skills, with the ability to lead across multiple teams and functions.

Highly organized and able to manage multiple priorities in a fast\-paced environment.

A builder mindset, someone who thrives on creating structure, improving systems, and driving results.

Adaptability and comfort working in a growth\-focused, evolving company.

Compensation

Salary: $50,000 per year

Pay: $50,000\.00 per year

Benefits

• 401(k)
• Employee discount
• Flexible schedule

Work Location: In person