Manager, Client Operations & Sales Enablement

Client Operations & Sales Enablement Manager

Location: Lake Mary, FL (Hybrid)

Department: Global Enterprise Sales & Partnerships (GESP)

Status: Full-Time | Exempt

About The IIA

The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We advance the profession worldwide through education, advocacy, certifications, and professional resources.

Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact.

Why Join The IIA?

Join a global, mission-driven organization where your ability to organize, collaborate, and deliver exceptional client experiences makes a meaningful difference.

In this role, you will:

• Support a diverse portfolio of enterprise sales, training, sponsorship, advertising, and global learning programs.
• Work directly with clients, sales professionals, and cross-functional teams to ensure commitments are delivered accurately and on time.
• Take ownership of high-volume projects and customer deliverables from initial handoff through completion.
• Help improve workflows, automate processes, and build more efficient, scalable operations.

Position Summary

The IIA is seeking a proactive, highly organized Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team.

This hands-on role manages multiple client accounts, projects, deadlines, and operational workflows simultaneously. You will coordinate client communications, sales fulfillment, training programs, sponsorships, advertising campaigns, and global learning initiatives while ensuring a seamless client experience.

The ideal candidate thrives in a fast-paced, deadline-driven environment, anticipates needs, takes ownership of deliverables, and continuously identifies opportunities to improve efficiency and service quality.

Work Arrangement

This is a hybrid position based in Lake Mary, Florida, combining in-office collaboration with remote work.

What You'll Do

Client Operations & Sales Enablement

• Manage client requests, shared sales and training inboxes, project workflows, and outstanding deliverables.
• Coordinate client communications, meetings, training logistics, registrations, invoicing requests, and internal handoffs.
• Proactively track deadlines, resolve issues, and keep clients and stakeholders informed.
• Collaborate with Sales, Marketing, Learning, Events, Finance, and other teams to ensure successful delivery.

Global Learning & Program Coordination

• Support National Institute onboarding, program participation, contracts, renewals, and learning-related requests.
• Coordinate Train-the-Trainer activities, course materials, scheduling, and program documentation.
• Maintain accurate records and workflows using systems such as SharePoint, Smartsheet, and Agiloft.

Sponsorship, Events & Advertising Operations

• Coordinate exhibitor and sponsor onboarding, event deliverables, client communications, and deadlines.
• Manage exhibitor information, portals, registrations, and fulfillment activities using Cvent and related tools.
• Support advertising campaigns, sponsored webinars, digital advertising, and promotional deliverables.
• Track campaign materials, deadlines, inventory, and client commitments across multiple projects.

Process Improvement & Automation

• Identify opportunities to simplify workflows, reduce manual tasks, and improve operational efficiency.
• Maintain clear process documentation, trackers, and reporting tools.
• Support workflow automation and technology improvements using Power Automate and other platforms.
• Recommend practical solutions that improve scalability, accuracy, and the overall client experience.

Qualifications

Required Qualifications

• 3+ years of experience in client services, account coordination, project coordination, sales operations, marketing operations, advertising operations, event operations, or a comparable fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or an equivalent combination of education and relevant professional experience.
• Demonstrated ability to manage multiple clients, projects, stakeholders, and deadlines simultaneously.
• Strong organizational, project management, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills and a strong customer-service mindset.
• Ability to anticipate needs, take initiative, resolve issues, and follow through independently.
• Comfort working in a high-volume environment with shifting priorities and competing deadlines.
• Strong proficiency with Microsoft Office and the ability to quickly learn new business systems.
• Collaborative, adaptable, and solutions-oriented approach to working across departments.

Preferred Qualifications

• Experience in an advertising or marketing agency, event organization, professional services firm, or high-volume client-service environment.
• Experience supporting sales teams, client fulfillment, sponsorships, advertising campaigns, or training programs.
• Familiarity with CRM, project management, event management, or workflow automation systems.
• Experience with Cvent, Smartsheet, SharePoint, Power Automate, Agiloft, or similar platforms.
• Experience improving processes, streamlining workflows, or implementing automation solutions.

Equal Opportunity Employer

The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.