Marketing Operations Manager

Marketing Operations Manager

Location: Lake Mary, FL (Hybrid)

Department: Brand & Digital Growth

Status: Full-Time

About The IIA

The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession, serving a global community across 170 countries.

We advance the profession through education, advocacy, certifications, research, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact.

Why Join The IIA?

Are you passionate about bringing marketing campaigns to life, keeping complex projects on track, and helping teams work more efficiently?

Join The IIA's Brand & Digital Growth team and help execute marketing initiatives that connect with internal audit professionals around the world.

In this role, you'll collaborate with creative, digital, content, and vendor teams, coordinate multichannel campaigns, and improve the processes that turn marketing strategies into measurable results.

Position Summary

The IIA is seeking an organized, proactive Marketing Operations Manager to support the day-to-day execution of marketing campaigns, projects, and operational workflows.

You will manage project timelines, coordinate campaign deliverables, track progress, maintain marketing calendars, and ensure assets are produced, approved, and launched on schedule across digital, email, print, and paid marketing channels.

This is a hands-on, cross-functional role for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and takes pride in delivering accurate, timely, and well-coordinated marketing initiatives.

What You'll Do

Marketing Campaign & Project Management

• Manage marketing project timelines, campaign schedules, deliverables, and status reporting.
• Coordinate campaign execution across digital, email, print, and paid media channels.
• Track milestones, approvals, dependencies, and deadlines to ensure timely campaign launches.
• Coordinate launch readiness checklists and confirm successful campaign deployment.
• Maintain marketing calendars, project trackers, and campaign management systems.

Marketing Operations & Process Improvement

• Develop and maintain campaign playbooks, workflow documentation, and operational checklists.
• Identify process inefficiencies and recommend improvements to streamline campaign execution.
• Implement established marketing planning standards and operational processes.
• Support accurate campaign tracking, reporting, and operational visibility.
• Help improve consistency, efficiency, and scalability across marketing activities.

Cross-Functional Collaboration

• Partner with creative, digital, content, data, and external vendor teams to coordinate marketing deliverables.
• Provide proactive project updates and communicate risks, bottlenecks, and resource constraints.
• Collaborate with marketing leadership to align execution with departmental priorities.
• Coordinate with marketing planning and operations partners to maintain consistent workflows and reporting.
• Support vendor coordination and budget tracking, including accurate records of spending and deliverables.

Campaign Assets & Reporting

• Coordinate production, review, approval, and deployment of marketing campaign assets.
• Maintain organized campaign trafficking workflows and project documentation.
• Monitor campaign execution and identify potential delivery issues.
• Pull reports, interpret operational data, and communicate findings to stakeholders.

Qualifications

Required Qualifications

• Bachelor's degree in Marketing, Business, or a related field, or equivalent professional experience.
• 3–5 years of experience in marketing operations, digital marketing, campaign coordination, or a related role.
• Experience using project management and campaign trafficking tools.
• Strong organizational and project management skills, with the ability to manage multiple projects and competing deadlines.
• Experience coordinating marketing campaigns, deliverables, and workflows across multiple teams.
• Excellent written and verbal communication skills.
• Strong attention to detail, problem-solving abilities, and proactive follow-through.
• Analytical skills with experience preparing reports, interpreting data, and presenting findings.
• Proficiency in Microsoft Office.

Preferred Qualifications

• Familiarity with marketing automation or email marketing platforms.
• Experience coordinating campaigns across digital, email, print, and paid media channels.
• Experience supporting marketing workflow improvements, process documentation, or campaign reporting.
• Experience collaborating with creative teams, digital marketers, and external vendors.

Equal Opportunity Employer

The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.