Marketing Operations Manager

CULTURE & SPIRITUAL LEADERSHIP

At Traders Point, every role is first and foremost a calling to live out our mission and lead with character. We believe culture is shaped through consistent, Christ centered behaviors, and we expect every staff member, regardless of role, to actively embody the Traders 10 and the 5 Expectations in both life and leadership. Our Battle Plan serves as a foundational tool, grounding us in our mission to clear the way, equip for battle, and deploy for impact, as well as our vision of taking ground for the Kingdom across Indy and beyond. We hold one another accountable to live these commitments daily at work, at home, and in the community, believing that who we are becoming matters just as much as what we accomplish.

JOB SUMMARY

The Marketing Operations Manager provides structure, clarity, and coordination for the Marketing team. This role serves as the primary point of intake and coordination for marketing and creative requests, ensuring work is appropriately scoped, prioritized, assigned, scheduled, and communicated from request through delivery. This position partners across Marketing, Communications, Art, Digital, Events, and ministry teams to keep priorities aligned, projects moving, and expectations clear.

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities currently.

DUTIES/PRIMARY JOB PRODUCTS

• Communicates clearly and proactively with ministries, campuses and leadership regarding project scope, priorities, timelines, and deliverables.
• Collaborates across marketing and events team to coordinate projects and ensure alignment with department priorities.
• Manages the department’s marketing and creative ticketing system, serving as the primary point of intake and ensuring requests are appropriately scoped, prioritized, assigned, and scheduled.
• Creates structure around marketing and creative workflows, moving projects from request through planning, production, and delivery.
• Manages Asana tasks, assignments, timelines, dependencies, and status updates to keep projects visible, actionable, and moving forward.
• Maintains the department’s calendar for coordinating timelines.
• Supports department leadership by monitoring workload, priorities, capacity, resources, and potential roadblocks, helping determine appropriate solutions and adjustments.
• Leads regular project-status meetings and follow-up, ensuring decisions, action items, ownership, and deadlines are clearly communicated.
• Ensures projects and deliverables are final-ready before release, including accuracy, completeness, brand alignment, and adherence to approved direction.
• Identifies opportunities to improve workflows, simplify processes, increase efficiency, and create repeatable systems that support the growth of the department.
• Supports project-related administrative needs, including purchasing, expense tracking, vendors, resources, and other operational needs as assigned.
• Performs other duties as required.
• Job description is subject to change based on the organization/department’s needs.

INTERNAL AND EXTERNAL RELATIONSHIPS

• This position reports to the Sr Creative Director – Marketing & Events.

REQUIRED SKILLS/ABILITIES

• Highly organized with exceptional attention to detail and the ability to manage multiple projects, priorities, and deadlines.
• Strong project-management skills with the ability to create structure, establish priorities, and keep work moving independently.
• Excellent written and verbal communication skills with the ability to communicate clearly across ministry, creative, and leadership teams.
• Proactive problem-solver who identifies potential issues and roadblocks early and brings solutions to the table.
• Strong relational skills with the ability to build trust, collaborate effectively, and navigate competing priorities.
• Ability to assess priorities, capacity, and timelines and make thoughtful recommendations.
• Comfortable working in a fast-paced, collaborative environment where priorities may shift.
• Experience with Asana or similar project-management platforms preferred.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's systems: ROCK, Jira, etc.
• Passion for the mission of Traders Point and an understanding of church culture.

PREFERRED SKILLS/ABILITIES

• Experience working in a marketing, communications, creative, or project-management environment.
• Familiarity with creative production processes and cross-functional workflows.
• Ability to facilitate meetings and navigate challenging conversations with clarity and professionalism.
• Ability to create and present project plans, recommendations, and process improvements.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Marketing, Communications, Business, Project Management, or a related field preferred.
• 1–3 years of experience in marketing, communications, project coordination, operations, or a related field preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to sit, stand, bend, kneel or squat.
• Must be able to lift (#) pounds at times.
• Must be able to work various hours to accommodate events occasionally.
• Ability to travel locally as needed.

CLASSIFICATION

Exempt/Non-Exempt: Exempt

Full or Part-Time: Full Time

Work Schedule: Monday – Friday