Automotive Sales Operations Manager

About This Role

Automotive Sales Operations Manager

Unlimited Offroad Centers, Inc. (UORC) is a family\-owned and operated automotive business specializing in Jeep, truck, and off\-road customization. We are looking for an experienced, motivated Automotive Sales Operations Manager to lead our sales team and help drive the continued growth of our business.

This is a hands\-on management position for someone who understands automotive after\-market parts, service and sales, knows how to lead a team, and can hold people accountable while maintaining positive, professional customer experience.

Position Overview

The Automotive Sales Operations Manager is responsible for overseeing the day\-to\-day operation and performance of our sales department. This position will lead our sales team, monitor sales performance, assist with difficult or high\-value customer situations, and ensure that sales processes are being followed consistently. This position must also communicate effectively with the Parts Departments to ensure customer projects are completed in a timely manner and remain on budget.

The ideal candidate is a strong communicator and natural leader who is comfortable working in a fast\-paced automotive environment and is motivated by achieving sales goals.

Key Responsibilities

• Lead, manage, train, and motivate the sales team.
• Establish and monitor individual and department sales goals.
• Track sales performance and hold team members accountable for meeting expectations.
• Monitor sales activity, follow\-ups, quotes, and customer opportunities.
• Help sales staff overcome objections and close difficult or high\-value sales.
• Work directly with customers when management assistance is needed.
• Ensure customers receive professional, knowledgeable, and consistent service.
• Develop and maintain effective sales processes and procedures.
• Identify opportunities to increase sales, improve customer retention, and maximize profitability.
• Monitor sales department performance and communicate results to ownership and management.
• Assist with pricing, quoting, and sales strategy when appropriate.
• Work closely with Parts, Service, Online Sales, and other departments to ensure orders and customer projects move efficiently through the business.
• Help resolve customer concerns and sales\-related issues.
• Ensure accurate documentation and communication of customer orders.
• Monitor sales department organization and workflow.
• Train new sales employees and assist with onboarding.
• Provide ongoing coaching and performance feedback to sales staff.
• Address attendance, performance, and behavioral issues within the sales team in accordance with company policies and management direction.
• Maintain a professional and productive sales environment.
• Stay knowledgeable about Jeep, truck, off\-road, aftermarket, and performance products.
• Maintain current knowledge of company products, services, pricing, promotions, and procedures.
• Assist ownership and upper management with special projects and other duties as assigned.

What We're Looking For

The ideal candidate will have

• Previous automotive sales or automotive management experience.
• Proven experience leading and motivating a sales team.
• Strong communication and interpersonal skills.
• A demonstrated ability to meet and exceed sales goals.
• Strong organizational and time\-management skills.
• Excellent customer service skills.
• The ability to coach employees and hold them accountable.
• Strong problem\-solving and decision\-making abilities.
• The ability to work independently while also functioning as part of a management team.
• A professional attitude and strong work ethic.
• The ability to work in a fast\-paced environment.
• Knowledge or experience with Jeeps, trucks, off\-road vehicles, aftermarket parts, or vehicle customization is highly preferred.
• Mechanical experience and a working knowledge of automotive systems and repairs is highly preferred.

This Position Is a Good Fit If You

• Enjoy leading people and developing employees.
• Are comfortable having difficult conversations when performance or accountability issues arise.
• Know how to turn leads into sales.
• Understand that successful sales management requires both leadership and follow\-through.
• Are motivated by measurable results.
• Take ownership of your department and don't wait to be told what needs to be done.
• Enjoy the automotive and off\-road industry.
• Want to be part of a growing, family\-owned company rather than a large corporate dealership.

Work Environment

Unlimited Offroad Centers is a busy, hands\-on automotive and off\-road shop. Our team works together across Sales, Online Sales, Parts, Service, and Installation to provide customers with complete vehicle customization solutions.

This is not a traditional office\-only management position. The Automotive Sales Operations Manager is expected to be actively involved with the sales team, customers, and day\-to\-day operation of the department.

Compensation \& Benefits

Salary: $70,000–$100,000 per year, based on experience and qualifications.

Benefits include

• Medical insurance
• Dental insurance
• Vision insurance
• Company contribution toward medical insurance
• Simple IRA retirement plan with company match
• Paid holidays
• Employee discounts
• Company\-sponsored employee perks and incentives
• Opportunities for growth within the company

Schedule

This is a full\-time management position. The Automotive Sales Operations Manager is expected to work the schedule necessary to effectively manage the sales department and meet the needs of the business, including occasional additional hours as required.

About Unlimited Offroad Centers

Unlimited Offroad Centers, Inc. is a family\-owned Michigan business specializing in Jeep, truck, and off\-road customization. We take pride in providing quality products, professional installation, and exceptional customer service.

If you're an experienced automotive sales professional who is ready to take ownership of a sales department and help lead a growing team, we'd like to hear from you.

Apply today and tell us why you're the right person to lead the sales operation at Unlimited Offroad Centers!

Pay: $70,000\.00 \- $100,000\.00 per year

Benefits

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person