Sales Operations Coordinator II

About This Role

Overview

VEM is a global manufacturer of thin film materials used in the semiconductor, wireless, photonics, LED, data storage, aerospace & defense, and life sciences markets. We’re headquartered in Silicon Valley with 30+ years of experience, serving over 300 customers worldwide. Our product portfolio spans the periodic table, and we have an experienced technical team developing innovative new products.

We’re looking for a Sales Operations Coordinator to join our team for this challenging and detail-oriented position.

• Coordinate daily activities for quote requests and sales orders, maintain databases of all requests, and communicate with customers and internal departments on customer requirements and expectations.
• Coordinate quotes and purchase orders with operations, manufacturing, purchasing, finance, and outside sales.
• Work with other departments to ensure the highest customer satisfaction and build customer loyalty.

Must have reliable transportation

Duties

• Enter quotations, sales orders, and delivery requests accurately, resolving any discrepancies with customer paperwork prior to delivery.
• Collaborate with Finance, Supply Chain, and Quality teams in order to assure product and material availability, competitive pricing, accuracy, and prompt delivery.
• Maintain and update customer records.
• Manage inventory levels and delivery schedules for customer consignment portals.
• Work with Operations on order scheduling and lead time.
• Communicate directly with customers on RFQs and Open Order status.
• Assist credit department in collections and account resolution.
• Proactively strive to maintain high levels of quality, accuracy, and process consistency in the sales organization and planning efforts
• Assist sales management in understanding process bottlenecks and inconsistencies
• Support contract review and new customer activation process
• Lead process improvements in Sales Operations to reduce lead time and increase efficiencies
• Coordinate receipt of customer-supplied material
• Support introduction of new business/processes into Sales department

Experience

• BA / BS degree in a relevant field
• 8+ years of experience in customer service in a relevant industry

Skills

• Organization and attention to detail are crucial
• Strong written and oral communication skills
• Proven business sense and problem-solving, project management, and analytical skills
• Ability to initiate and drive projects to completion with minimal guidance
• Motivated and energetic with a positive attitude
• Experience in a manufacturing company is required
• Experience in developing sales forecasts is preferred

Education

• BA / BS degree in a relevant field preferred

Join us as we continue to innovate within the industry, leveraging your expertise as a Sales Operations Coordinator to lead our team toward success.

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Application Question(s)

• Do you have at least 3 years of customer service experience?
• Do you have at least 3 years of experience in a manufacturing environment (not including SAAS or B2B).

Ability to Commute

• Santa Clara, CA 95050 (Required)

Work Location: In person