Sales Operations Coordinator II

About This Role

**Overview** VEM is a global manufacturer of thin film materials used in the semiconductor, wireless, photonics, LED, data storage, aerospace & defense, and life sciences markets. We’re headquartered in Silicon Valley with 30+ years of experience, serving over 300 customers worldwide. Our product portfolio spans the periodic table, and we have an experienced technical team developing innovative new products. We’re looking for a Sales Operations Coordinator to join our team for this challenging and detail-oriented position. * Coordinate daily activities for quote requests and sales orders, maintain databases of all requests, and communicate with customers and internal departments on customer requirements and expectations. * Coordinate quotes and purchase orders with operations, manufacturing, purchasing, finance, and outside sales. * Work with other departments to ensure the highest customer satisfaction and build customer loyalty. Must have reliable transportation **Duties** * Enter quotations, sales orders, and delivery requests accurately, resolving any discrepancies with customer paperwork prior to delivery. * Collaborate with Finance, Supply Chain, and Quality teams in order to assure product and material availability, competitive pricing, accuracy, and prompt delivery. * Maintain and update customer records. * Manage inventory levels and delivery schedules for customer consignment portals. * Work with Operations on order scheduling and lead time. * Communicate directly with customers on RFQs and Open Order status. * Assist credit department in collections and account resolution. * Proactively strive to maintain high levels of quality, accuracy, and process consistency in the sales organization and planning efforts * Assist sales management in understanding process bottlenecks and inconsistencies * Support contract review and new customer activation process * Lead process improvements in Sales Operations to reduce lead time and increase efficiencies * Coordinate receipt of customer-supplied material * Support introduction of new business/processes into Sales department **Experience** * BA / BS degree in a relevant field * 8+ years of experience in customer service in a relevant industry **Skills** * Organization and attention to detail are crucial * Strong written and oral communication skills * Proven business sense and problem-solving, project management, and analytical skills * Ability to initiate and drive projects to completion with minimal guidance * Motivated and energetic with a positive attitude * Experience in a manufacturing company is required * Experience in developing sales forecasts is preferred **Education** * BA / BS degree in a relevant field preferred Join us as we continue to innovate within the industry, leveraging your expertise as a Sales Operations Coordinator to lead our team toward success. Job Type: Full-time Pay: $85,000.00 - $105,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Tuition reimbursement * Vision insurance Application Question(s): * Do you have at least 3 years of customer service experience? * Do you have at least 3 years of experience in a manufacturing environment (not including SAAS or B2B). Ability to Commute: * Santa Clara, CA 95050 (Required) Work Location: In person