Director, Treasury Services & Platform Enablement

About This Role

Responsibilities include but are not limited to

• Own end to end platform operations across treasury and commercial banking products, ensuring stability, performance, data integrity, and strong operational controls.
• Lead large scale client conversions and onboarding, delivering a first time right experience with minimal disruption and consistent service outcomes.
• Serve as the executive escalation point for major incidents and outages, driving rapid resolution, root cause remediation, and continuous improvement.
• Partner closely with Product and Technology leaders to execute the digital roadmap, aligning operational capabilities with strategic growth priorities.
• Govern operational readiness for platform enhancements, ensuring scalability, resiliency, and client experience considerations are embedded by design.
• Champion operational excellence through process optimization, automation, and standardization to enhance efficiency and reduce risk.

Requirements

Required Skills

• Proven ownership of mission‑critical platforms or products, with responsibility for uptime, performance, data quality, and operational controls.
• Experience leading end‑to‑end operational enablement, including production support, service management, and continuous improvement.
• Track record of stabilizing and scaling platforms during growth, modernization, or transformation phases.
• Hands‑on leadership of complex client conversions, migrations, or onboarding initiatives.
• Experience ensuring first‑time‑right delivery, data integrity, and minimal client disruption during transitions.
• Demonstrated ability to govern execution across multiple teams, vendors, or geographies.
• Experience serving as a senior escalation point for outages, data issues, or high‑impact operational incidents.
• Leadership of incident response, root‑cause analysis, and remediation, with accountability for preventing recurrence.
• Strong judgment in balancing client impact, regulatory expectations, and business priorities.
• Extensive experience partnering with Product, Technology, Architecture, and Engineering teams in a matrixed environment.
• Active role in executing or influencing a digital roadmap, platform modernization, or automation strategy.
• Ability to translate strategic objectives into operational readiness and scalable delivery.

Required Experience

• Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Operations Management, or a related field. Minimum of 10 years of experience within treasury management, commercial banking, or enterprise financial services platforms.

Preferred Experience

• Master of Business Administration or Master's in Finance, Business, or Technology Management. Experience supporting large commercial, corporate, or institutional client segments.

Additional Details : At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice\-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth\-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you\-working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients\-that includes all our associates as well. The Director, Treasury Services \& Platform Enablement Operations leads the end to end operational enablement of treasury and commercial banking platforms, with full accountability for platform performance, data integrity, stability, and the client experience. This role serves as the primary escalation point for complex operational incidents and partners closely with Product and Technology leaders to execute the digital roadmap and scale platform capabilities.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.