Sales Operations Supervisor

About This Role

31\-Jul\-2026 Sales Operations Supervisor ===============================

Bronx Zoo Part\-Time BZ\-ADMISSIONS Job Description

Park: Bronx Zoo

Department: Admissions \& Parking

Title: Supervisor

Employment Type: Part\-Time

Status: Non\-Exempt

Grade Level: Hourly

Pay: $20\.00/hour

Reports To: Assistant Manager / Manager of Sales Operations

Schedule: Must be available to work weekends and holidays; weekday shifts available

Hours: Typically, 8:45 AM – Park Closing, dependent on weather and attendance; schedule subject to change during peak seasons, including Holiday Lights

Position Summary

The Senior Associate for Admissions Sales Operations supports onsite sales efforts, with a strong focus on membership sales and guest service. This role helps drive revenue, supports peers, and ensures excellent experiences for guests from entry to exit. Senior Associates may step in to assist with operational leadership when needed and help maintain smooth daily operations.

Core Responsibilities

Sales Leadership \& Support

• Lead and mentor team in promoting memberships and upgrades
• Engage guests about membership benefits and process new/renewal memberships
• Ensure adherence to WCS cash handling procedures
• Provide real\-time coaching and support during shifts

Guest Experience \& Service

• Deliver proactive, informed service to all guests
• Resolve membership questions and concerns professionally
• Stay knowledgeable on park offerings, membership options, and promotions
• Ensure smooth entry process for members and new buyers

Operational Support \& Leadership

• Address operational issues in the absence of a lead
• Support training and contribute to a positive team culture
• Maintain organized, stocked work areas
• Oversee team performance and assist with additional operational tasks as needed

\#LI\-DNI

Qualification Requirements

Qualifications

• Must be at least 18 years of age
• Sales or customer service experience preferred
• Strong communication and leadership skills
• Comfortable with POS systems and cash handling
• Available to work weekends, holidays, and peak attendance periods

Salary Range

$20\.00