CPG Sales Operations Specialist

About This Role

Position Overview

Zen Stax is seeking a detail\-oriented CPG Sales Operations Specialist to support the company's sales organization and help ensure consumer packaged goods (CPG) orders, customer accounts, sales information, and commercial processes are managed accurately and efficiently.

This position will serve as a key link between sales, customers, operations, fulfillment, and finance. The specialist will maintain sales data, coordinate orders, monitor account activity, prepare reports, support retail and wholesale customers, and help identify opportunities to improve sales operations.

Key Responsibilities

Sales Operations

• Support day\-to\-day sales activities and administrative processes.
• Maintain accurate customer, account, product, pricing, and sales information.
• Coordinate sales requests between account representatives and internal operations teams.
• Track sales activity, customer orders, open issues, and follow\-up requirements.
• Assist with maintaining sales pipelines, forecasts, and account information.
• Ensure sales\-related documentation is complete and organized.

Order Management

• Coordinate customer orders from receipt through fulfillment.
• Review orders for accuracy, including products, quantities, pricing, shipping information, and requested delivery dates.
• Communicate order details and changes to fulfillment and operations teams.
• Track backorders, shortages, delayed shipments, and other fulfillment issues.
• Communicate order status updates to customers and sales representatives.
• Help resolve order discrepancies and prevent recurring errors.

Retail \& Wholesale Account Support

• Assist with day\-to\-day administrative support for retail, wholesale, distributor, and other CPG accounts.
• Maintain account records and customer requirements.
• Coordinate product, pricing, promotional, and order\-related information.
• Track retailer and distributor requests and ensure timely follow\-up.
• Support account onboarding and product setup activities.
• Assist sales representatives with customer\-specific documentation and reporting.

Sales Reporting \& Analysis

• Prepare recurring sales reports and performance summaries.
• Track sales by customer, product, channel, territory, or period.
• Monitor order volume, revenue activity, product movement, and account trends.
• Assist with sales forecasting and inventory\-related reporting.
• Identify unusual sales or order patterns and bring them to management's attention.
• Maintain accurate spreadsheets and dashboards used by the sales team.

Pricing \& Promotion Support

• Maintain current pricing information and approved customer\-specific pricing.
• Assist with promotional schedules, discounts, and sales programs.
• Coordinate promotional information between sales, customers, and internal teams.
• Help identify pricing or promotional discrepancies.
• Maintain records of approved promotions and customer agreements.

Customer Communication

• Respond to routine customer inquiries regarding orders, products, pricing, availability, and account information.
• Provide timely updates regarding order status and operational issues.
• Document customer requests and follow\-up actions.
• Escalate complex sales, pricing, product, or service issues to the appropriate team member.
• Maintain a professional and solutions\-oriented customer experience.

Cross\-Functional Coordination

• Work closely with sales, customer service, inventory, fulfillment, finance, marketing, and operations.
• Coordinate information required to successfully fulfill customer orders.
• Help resolve discrepancies between sales orders, inventory records, invoices, and customer requirements.
• Communicate important account or order updates to relevant departments.
• Support cross\-functional projects designed to improve commercial operations.

Process Improvement

• Identify inefficiencies in sales and order\-management workflows.
• Recommend improvements to reduce errors, delays, and manual work.
• Help develop standardized procedures, templates, and tracking tools.
• Assist with implementing sales\-operations systems and process changes.
• Maintain organized documentation for recurring sales processes.

Qualifications

Required

• High school diploma or equivalent.
• 2\+ years of experience in sales operations, customer operations, order management, customer service, CPG, wholesale, retail, distribution, or a related field.
• Strong organizational and administrative skills.
• Excellent written and verbal communication.
• High attention to detail and data accuracy.
• Strong Excel or spreadsheet skills.
• Ability to manage multiple accounts, orders, deadlines, and priorities.
• Comfortable working with CRM, ERP, order\-management, or business\-management systems.

Preferred

• Experience working for a CPG, food \& beverage, health \& wellness, beauty, household goods, or consumer\-products company.
• Experience supporting retail, wholesale, distributor, or e\-commerce accounts.
• Familiarity with sales forecasting and inventory coordination.
• Experience with EDI, retailer portals, ERP systems, or order\-management platforms.
• Experience supporting key accounts or sales representatives.
• Associate or bachelor's degree in business, sales, supply chain, marketing, or a related field.

Core Competencies

• CPG sales operations
• Order management
• Customer account support
• Retail coordination
• Wholesale operations
• Sales reporting
• Data management
• CRM/ERP administration
• Inventory coordination
• Pricing support
• Customer service
• Process improvement
• Problem solving
• Cross\-functional communication
• Attention to detail

Pay: $54,194\.22 \- $65,266\.16 per year

Benefits

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: Remote